Cathy Mathews work email
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Cathy Mathews personal email
I've spent most of my life as part of the Walt Disney Company: I'm currently part of a talented team that leads over 150 Cast Members in a creative/event support/retail/production environment. This business incorporates staff in a variety of roles, including call center, data processing, client communication, design, production, event support, and delivery of gift items to venues. My role includes hiring new staff, overseeing production, coaching Cast Members, troubleshooting, tracking labor and expense, and assisting in service recovery. I also design and deliver presentations about our business to the media and travel professionals. In addition, I help plan and set up trade shows and expos, where I have the opportunity to interface with influencers, media, potential leads, and clients.My background and experience cover a broad range of skills. I am an experienced creative with a demonstrated history of working in the entertainment and hospitality industry. I'm skilled in graphic design, presentation development, copy writing, instructional design, and production management. I work well both independently and collaboratively. I'm a problem-solver and a strong creative professional with a Bachelor of Arts (B.A.) focused in Graphic Design from University of Central Florida.
Self-Employed
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Currently RetiredSelf-Employed Sep 2023 - Present
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Operations ManagerWalt Disney World - The Disney Event Group Apr 2018 - Sep 2023Lake Buena Vista, FlI help lead a team of over 150 STCU "Cast Members" at Disney Floral & Gifts. Our operation encompasses both live event support (weddings and conventions) and a retail business (floral and gift deliveries) across the Walt Disney World Resort. Our team is comprised of phone/web sales, designers, production specialists, event support Cast, and delivery drivers. We have a fleet of over a dozen vans and delivery trucks. My role as an Operations Manager specializes in selecting new Cast, primarily for our phone/web sales team, coaching, quality assurance, performance tracking, and monitoring labor and expenses. I contribute to product/website/sales strategy planning with my team. I also serve as an interface with internal partners and media in the development of copy, presentations, and expo displays, and on-camera and print interviews. -
Multimedia DesignerWalt Disney World - The Disney Event Group Jan 2003 - Apr 2018Lake Buena Vista, FlDeveloped high-impact presentations and other graphic project support for convention clients and Disney executives. Designed marketing materials (print and onscreen), interfaced with clients and vendors, and managed contract labor and in-house design team members for multiple events.
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Instructional Media DesignerDisney Institute 1997 - 2003Lake Buena Vista, FlPartnered with Instructional Designers to develop supporting media, including on-screen presentations, original video, and program guides/workbooks. Integrated new branding and deployed new media technologies. Produced and directed videos. Designed and published customized workbooks for hundreds of corporate clients. -
Instructional DesignerDisney Institute 1995 - 1997Designed leadership development programs for third-party business professionals based upon the core strengths of The Walt Disney Company. Role continued from previous organization, but under new brand of "Disney Institute." Highly integrative role in a collaborative environment - skills included research, storyboarding, program design, scriptwriting, workbook development, and media production.
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Instructional Designer, Disney University Professional Development ProgramsWalt Disney World 1993 - 1995Concurrent assignment during integration between externally-focused professional development programs and Disney's internal training and development department. Designed training and development programs for the Walt Disney World Cast. Redesigned "Disney Traditions," the orientation program for WDW Cast Members, in 1993.
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Program Development And Quality Assurance Rep, Walt Disney World Seminar ProductionsWalt Disney World Oct 1989 - Oct 1993Lake Buena Vista, Florida, United StatesAs part of Walt Disney World Seminar Productions, designed, developed, piloted, and performed continual quality assurance for professional development programs including "The Disney Approach to People Management," "The Disney Approach to Quality Service," and "The Disney Approach to Orientation."Highly integrative role in a collaborative environment - skills included research, storyboarding, program design, scriptwriting, workbook development, and media production.
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Communications Specialist/Hr AssistantWalt Disney World Jan 1989 - Oct 1989Lake Buena Vista, Florida, United StatesSelected to do field research with Disney Imagineers and others prior to the opening of Disney-MGM Studios to co-write The Studio Prompter, a resource manual for management and Backstage Tour Cast. After this publication was completed, I provided assistance in the development and facilitation of six new training modules. Coordinated on-boarding for new hires and transfers, provided logistical assistance for classes. I also took the initiative to create, write, and edit a newsletter I titled “The Cue Card” to update Studios Cast Members on weekly/daily production activity. This was a new location, so I also designed and wrote a Lead manual for the Human Resource Development operations team at the Studios.
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Attractions Hostess/Trainer/LeadWalt Disney World Apr 1984 - Sep 1989Lake Buena Vista, Florida, United StatesI transferred to this role as a part-time Cast Member, then transitioned to full-time employment after graduating college in 1985. Delivered scripted narrations, hosted one-person interactive survey show, trained new Cast in roles requiring rigid safety training and memorization of scripts. Became a "lead" in 1986, where I provided onsite daily coordination of operations for a specific attraction or group of attractions. Responsibilities included overseeing opening and closing procedures, tracking and adjusting labor needs, filling in as needed, observing Cast Members, and doing daily quality assurance walk-throughs.
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Temporary Assignment: Cast Communications RepWalt Disney World Sep 1988 - Dec 1988Lake Buena Vista, Florida, United StatesIn early 1988, I participated in a program to provide writing and photography to Cast Communications, for publication in the company newsletter, "The Eyes and Ears." That fall, I was offered a temporary assignment to backfill for a writer who was on maternity leave. I continued writing/researching/editing articles, as well as working on layout for some internal training publications and a newsletter for the opening cast of Euro Disney.
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Cross-Utilization: Traditions AssistantWalt Disney World Jan 1987 - Jan 1988Lake Buena Vista, Florida, United StatesIn 1987, I was among the first group to audition for this role. Traditions Assistants welcome new Cast Members to the Walt Disney World Resort through an orientation program called "Disney Traditions". I was among 11 chosen to do this role on a cross-utilization basis. This entailed learning and internalizing content on company history, culture, and quality standards. I would host a full day program including classroom presentation/facilitation and a property tour.
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Ticket Sales RepresentativeWalt Disney World Nov 1979 - Apr 1984Lake Buena Vista, Florida, United StatesUpon my hire in 1979, I was responsible for the entry turnstiles to the Magic Kingdom Park, greeting Guests and collecting ticket stubs. In March of 1980, I trained for Ticket Sales. I staffed booths at the entrance to the park, Information and Ticket booths inside the park (when individual attraction tickets were sold), and booths at our two Resort Hotels. This role also included staffing the change booth at the Main Street Penny Arcade, and providing after-hours banking assistance at the Train Station booth.In 1982, I transferred to the Epcot Ticket Department, where my role was the same, with some new technology to learn. I worked there part-time, while I was a full-time college student.
Cathy Mathews Skills
Cathy Mathews Education Details
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Graphic Design -
Graphic Design
Frequently Asked Questions about Cathy Mathews
What company does Cathy Mathews work for?
Cathy Mathews works for Self-Employed
What is Cathy Mathews's role at the current company?
Cathy Mathews's current role is Currently Retired.
What is Cathy Mathews's email address?
Cathy Mathews's email address is ca****@****ney.com
What schools did Cathy Mathews attend?
Cathy Mathews attended University Of Central Florida, Valencia Community College.
What skills is Cathy Mathews known for?
Cathy Mathews has skills like Creative Direction, Disney, Entertainment, Theme Parks, Production Managment, Adobe Creative Suite, Instructional Design, Video, Leadership Development, Multimedia, Integrated Marketing, Theatre.
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