Cathy Mathieu Email & Phone Number

California, United States

San Diego, California, United States

Greater San Diego Area

Telecommute, Home Office - San Diego, Ca

cisco-centric technical Support position.cisco UC and Collaboration technology. perform service requests (MACDs) , configurations and installations and troubleshooting support for issues related to Routing/Switching, UC and Collaboration applications. operate, monitor and troubleshoot enterprise networking environments.CUCM, Unity, Unity Connecton, UCCX, UCCE, CME, CUE, IM & P, CUPS, Jabber, Webview, CUIC, CTIOS...

Waltham, Ma

Operated, monitored, and troubleshot enterprise networking environments. Supported leading network infrastructure products from vendors such as Cisco, Microsoft, Novell, Citrix, HP, IBM, Veritas, CA, and Symantec.• Worked with clients, troubleshooting complex networking issues and performing helpdesk services.• Troubleshot against OSI model, applied to many vendor devices and applications (telnet, ssh, RDP, ping, traceroute), determining cause and scope of infrastructure issues.• Reduced downtime and optimized corporate network stability by analyzing and determining every alert impact on client, including corporate-wide directory failures, Cisco Call Manager phone configuration and Cisco Unity voicemail troubleshooting, maintenance tasks, such as vulnerability scanning against firewalls, server patching, device reboots and synthetic transaction tests.

Waltham, Ma

Installed, configured and supported VoIP phones by statically assigning IP and Vlans along with solving connectivity and Power-over-Ethernet problems. Configured CallManager features and services inclding translation patterns, CTI ports, partitions, directories, phones, DN, users, line groups, hunt lists and hunt pilots. Built and tested a dial plan.

Charlestown, Ma

Presented information sessions to small and large groups of students from diverse backgrounds on factors that promote student success. Conducted campus tours and provided information and assistance to new students, including making referrals to the appropriate campus resources, as needed.

Charlestown, Ma

Provided help desk support to users, troubleshooting software, hardware and network connectivity problems. Performed administrative tasks including updates, patches, editing registries, creating and managing user profiles.

Charlestown, Ma

Provided assistance to students in CIT101 - Computer Essentials class and offered one-on-one tutoring during lab time.

Charlestown, Ma

Represented Bunker Hill Community College during college fair events around the Boston Area to inform the students of the opportunities and programs offered to them. Data entry task using Microsoft Access.

Associate In Computer Information Technology, Network Technology And Administration

Activities and Societies: BATEC student leader, Orientation Mentor, Teacher assistantCisco Networking Academy Alumni

Associate In Computer Information Technology, Database Programming And Administration

Activities and Societies: BATEC student leader, Orientation Mentor, Teacher assistant