Cathy Matthews Email and Phone Number

Dynamic, bilingual French-English, result-focused, driven and highly accomplished IT professional with exceptional leadership and project management skills. Positioned as a reliable subject matter expert in several disciplines, providing right-minded support and guidance to the team and customers.Proven ability to effectively coordinate, schedule and lead teams to meet deadlines of multiple projects. Goal oriented, customer focused and committed to executing first-class solutions. Nimbleness to consistently adjust and accommodate to multiple service requests, shifting priorities, diverse service levels and changes in customer requirements. Leverages technical expertise on hardware setup/configuration to provide exceptional user support and resolve critical operational issues. Recognized for committing to precise and high-quality first time fix work with focus on accuracy relating to documentation.Proactive team player with a reputation for providing excellent user service and the tenacity to work with demanding clientele. Excel at developing positive and constructive working relationships across functions and business units and amongst team members to address business needs. Quick learner that rapidly adapts to emerging technologies.Area of Expertise include: - Customer Service and Retention - Time management - Client Relationship Management - Interpersonal Communication skills- Mentoring - Bilingual French and English- Hardware and Software Support. - Team Collaboration / Leadership Skills