Cathy Mulholland Email & Phone Number

Dundalk, County Louth, Ireland

Santry, Dublin

This position is a full time temporary contract. In my current role I support the Operations Support Manager and the airline crew with all their administrative tasks.• I handle external and internal communication, so I have exceptional communication skills. • I’ve got strong IT skills in Outlook, Excel and Powerpoint.• I’ve got excellent organization skills which include managing and arranging crew insurance and tax documents. • I supply all crew reference requests and all other supporting employment letter• I support the Operations Support Manager in ad hoc duties

Ardee, Co Louth

This position was a temporary contract. My duties included answering customer queries on the telephone and email.

Dundalk, Co Louth

This role involved dealing directly with customers for hiring equipment, organizing transport and logistics and contributing to the day to day running of a busy hire desk. My role also included running weekly reports for cash and account customers. I had to make daily telephone calls to recover existing debt and update the hire system. I had to mange till cash and coin box of all monies.

Dundalk, Co Louth

I worked in a busy office as a full time Office Administrator. My daily duties include:• I have to sign off each delivery docket – I need to ensure that the paperwork is scanned and saved into the correct file, with the corresponding reference numbers and allocated to the correct customers.• I deal with customers all day long – this includes giving quotes for deliveries and collections. If there’s a situation where a delivery was made in error, it is up to me to rectify the situation as quickly as possible. • I would co-ordinate schedules with various depots to ensure that deliveries are made on time. • It is my sole responsibility to ensure that all collections are labelled correctly so that they go to the correct depots the following day. A transport company is a very busy environment to work in. My position requires me to multi-task and to have the ability to work efficiently under pressure.

Dundalk, Co Louth

I worked on a full time temporary contract as a Customer Advisor. I was responsible for customer account retention and new sales.

I worked as a Customer Sales Representative in the Customer Service Centre. My daily duties included: Answering customer questions and queries and ensuring that customers receive 100% satisfaction on every call. Assisting with servicing existing customer calls. Investigating customer complaints and making sure they were resolved in a timely manner.Successfully contributed to the building of the business by selling Halifax Current Accounts and Savings products to customers over the phone. Played a significant role in successfully launching the current account product.Met demanding deadlines for the preparation of weekly and monthly financial, personal and performance related management reports.Maintaining a strong risk culture ensuring compliance with all relevant legislation, company policies and procedures, Financial Regulator and Industry codes of practice.Successfully supported the processing side of the business by processing requests by customers to switch current account providers and closing accounts.Product champion for current accounts, this involved providing technical and training assistance to colleagues.

I've just completed and passed a part time course in Sales and Marketing. Subjects include IT, Sales and Marketing, Marketing communications and workplace communication skills.

Dundalk

I worked as a customer sales representative in the customer service centre. My daily duties included:- Answering customer questions and queries and ensuring that customers receive 100% satisfaction on every call. - Assisting with servicing existing.- Met demanding deadlines.- Successfully contributed to the building of the business by selling Halifax Current and Savings accounts over the phone.- Maintaining a strong risk culture ensuring compliance with all relevant legislation, company polices and procedures.

I worked as a stock controller and receptionist for a furniture distribution company. My role included;Dealing with customers queries, such as delivery dates and estimate time of arrivalActing as a point of contact with our suppliers, placing orders and updating our stock systemEnsuring that all members of the sales and management team are updated on purchasing and stock issuesGeneral administration duties. This included sending out invoices, filing, answering and directing telephone calls to the relevant departments.

I operated the telephone switchboard. Dealing with all aspects of the general administration i.e. typing, booking flights, accommodation and car hire for members of the company including the managers and directors.

Ensuring that the relevant action was taken so that customers problem were dealt with promptly and efficiently and keeping my team updated on matters such as problem areas. Answering customer's queries, this covered a wide variety of areas such as mobile phone top ups, helping customers use their mobiles.