Cathy Murphy Email and Phone Number
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Experienced training professional with a proven record of training and developing teams. Previous roles as Leadership Trainer, Director of Customer Services and Organizational Development Analyst bring expertise in employee coaching and development, strategic planning and project analysis. Strong critical thinker and accomplished public speaker. Skilled manager and writer, accomplished in multiple genres.
Woodware Systems
View- Website:
- woodwaresystems.com
- Employees:
- 12
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Knowledge Management AnalystWoodware Systems Jul 2021 - PresentMemphis, Tn• Design e-learnings using Storyline 360 and Rise 360. Maintain and grow Articulate knowledge through continuing education and advanced training.• Maintain organizational Wiki page and re-brand page format. Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.• Introduce use of TEAMS to improve internal communications.• Collaborate with others to discuss new software opportunities.• Document multiple modules and re-design technical reference manuals. Juggle multiple projects and tasks to ensure high quality and timely delivery -
Training CoordinatorGrifols Jun 2020 - Jun 2021Memphis, TnPrepared and delivered custom compliance training course materials and presentations for laboratory wide training.• Managed training calendars across three shifts and designed fliers and email communications to inform participants of upcoming training session topics and dates.• Evaluated effectiveness of training programs and recommended improvements to upper management.• Supported onboarding of new employees by hosting FDA-compliant orientation sessions.• Researched and incorporated new training methods, tools, and resources to offer updated, quality training content.• Leveraged simulations, team exercises and group discussions to increase training program engagement -
Hr Training SupervisorTechnicolor Mar 2012 - Jul 2015• Used diverse technology resources to provide engaging training experiences. Researched and incorporated new training methods, tools, and resources to offer updated, quality training content.• Incorporated new curriculum to meet changing business demands.• Cross-trained employees to do other jobs within business, increasing job skills and productivity.• Met with company and department leaders to perform needs analysis and develop succession planning programs such as our proprietary Ascension course.• Prepared custom training course materials and presentations for leadership soft skills, including C-suite presentations.• Supported onboarding of new employees by hosting orientation sessions -
Director Of Customer ServicesDcc/Woodware Systems May 2000 - Dec 2002• Responded to customer concerns and implemented changes for issue resolution.• Managed, mentored and developed team of three managers.• Increased revenue by 27% through product improvements.• Developed and mentored team members to provide hospitable, professional service while adhering to established service models. Coached staff on strategies to enhance performance and improve customer relations.• Recruited, hired, and trained employees for customer service and training departments.• Scheduled and managed service installation completions.• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. -
Training Manager/ Director Of TrainingWoodware Systems Jun 1994 - Jun 2000Memphis, Tn• Created powerful training course objectives, course content and materials, including workbooks, checklists, and planners.• Supervised average of four training specialists, overseeing work, optimizing performance, and motivating excellence.• Designed training modules implementing strategic business practices and organizational behavior training concepts.• Led training programs designed to implement new customer performance management.• Delivered training material to diverse audiences of both blue and whitecollar professionals.• Monitored training costs to maintain training budget.• Created technical documents and updated throughout document lifecycle.
Cathy Murphy Skills
Cathy Murphy Education Details
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Communication, General -
Freed Hardeman UniversityCommunication, General
Frequently Asked Questions about Cathy Murphy
What company does Cathy Murphy work for?
Cathy Murphy works for Woodware Systems
What is Cathy Murphy's role at the current company?
Cathy Murphy's current role is Training & Organizational Development professional.
What is Cathy Murphy's email address?
Cathy Murphy's email address is ca****@****lor.com
What schools did Cathy Murphy attend?
Cathy Murphy attended Southern New Hampshire University, Freed-Hardeman University, Freed Hardeman University.
What skills is Cathy Murphy known for?
Cathy Murphy has skills like Writing, Needs Analysis, Training And Development, Sales, Cold Calling, Performance Metrics, Access Control, Collecting, Corporate Training, Operations Training, Work Ethic, Content Development.
Who are Cathy Murphy's colleagues?
Cathy Murphy's colleagues are Marsha Mundinger, Brad Carter, Nick Carter, Janet Nelson, John Bland.
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