Cathy Murphy Email & Phone Number

Memphis, TN

• Design e-learnings using Storyline 360 and Rise 360. Maintain and grow Articulate knowledge through continuing education and advanced training.
• Maintain organizational Wiki page and re-brand page format. Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Introduce use of TEAMS to improve internal communications.
• Collaborate with others to discuss new software opportunities.
• Document multiple modules and re-design technical reference manuals. Juggle multiple projects and tasks to ensure high quality and timely delivery

Memphis, TN

• Prepared and delivered custom compliance training course materials and presentations for laboratory wide training.
• Managed training calendars across three shifts and designed fliers and email communications to inform participants of upcoming training session topics and dates.
• Evaluated effectiveness of training programs and recommended improvements to upper management.
• Supported onboarding of new employees by hosting FDA-compliant orientation sessions.
• Researched and incorporated new training methods, tools, and resources to offer updated, quality training content.
• Leveraged simulations, team exercises and group discussions to increase training program engagement

• Used diverse technology resources to provide engaging training experiences. Researched and incorporated new training methods, tools, and resources to offer updated, quality training content.
• Incorporated new curriculum to meet changing business demands.
• Cross-trained employees to do other jobs within business, increasing job skills and productivity.
• Met with company and department leaders to perform needs analysis and develop succession planning programs such as our proprietary Ascension course.
• Prepared custom training course materials and presentations for leadership soft skills, including C-suite presentations.
• Supported onboarding of new employees by hosting orientation sessions

• Responded to customer concerns and implemented changes for issue resolution.
• Managed, mentored and developed team of three managers.
• Increased revenue by 27% through product improvements.
• Developed and mentored team members to provide hospitable, professional service while adhering to established service models. Coached staff on strategies to enhance performance and improve customer relations.
• Recruited, hired, and trained employees for customer service and training departments.
• Scheduled and managed service installation completions.

Memphis, TN

• Created powerful training course objectives, course content and materials, including workbooks, checklists, and planners.
• Supervised average of four training specialists, overseeing work, optimizing performance, and motivating excellence.
• Designed training modules implementing strategic business practices and organizational behavior training concepts.
• Led training programs designed to implement new customer performance management.
• Delivered training material to diverse audiences of both blue and whitecollar professionals.
• Monitored training costs to maintain training budget.

Master Of Arts - Ma, English

Bachelor Of Arts - Ba, Communication, General

Bachelor Of Arts - Ba, Communication, General