Cathy Murphy Email & Phone Number

Memphis, Tn

• Design e-learnings using Storyline 360 and Rise 360. Maintain and grow Articulate knowledge through continuing education and advanced training.• Maintain organizational Wiki page and re-brand page format. Work successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.• Introduce use of TEAMS to improve internal communications.• Collaborate with others to discuss new software opportunities.• Document multiple modules and re-design technical reference manuals. Juggle multiple projects and tasks to ensure high quality and timely delivery

Memphis, Tn

Prepared and delivered custom compliance training course materials and presentations for laboratory wide training.• Managed training calendars across three shifts and designed fliers and email communications to inform participants of upcoming training session topics and dates.• Evaluated effectiveness of training programs and recommended improvements to upper management.• Supported onboarding of new employees by hosting FDA-compliant orientation sessions.• Researched and incorporated new training methods, tools, and resources to offer updated, quality training content.• Leveraged simulations, team exercises and group discussions to increase training program engagement

• Used diverse technology resources to provide engaging training experiences. Researched and incorporated new training methods, tools, and resources to offer updated, quality training content.• Incorporated new curriculum to meet changing business demands.• Cross-trained employees to do other jobs within business, increasing job skills and productivity.• Met with company and department leaders to perform needs analysis and develop succession planning programs such as our proprietary Ascension course.• Prepared custom training course materials and presentations for leadership soft skills, including C-suite presentations.• Supported onboarding of new employees by hosting orientation sessions

• Responded to customer concerns and implemented changes for issue resolution.• Managed, mentored and developed team of three managers.• Increased revenue by 27% through product improvements.• Developed and mentored team members to provide hospitable, professional service while adhering to established service models. Coached staff on strategies to enhance performance and improve customer relations.• Recruited, hired, and trained employees for customer service and training departments.• Scheduled and managed service installation completions.• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Memphis, Tn

• Created powerful training course objectives, course content and materials, including workbooks, checklists, and planners.• Supervised average of four training specialists, overseeing work, optimizing performance, and motivating excellence.• Designed training modules implementing strategic business practices and organizational behavior training concepts.• Led training programs designed to implement new customer performance management.• Delivered training material to diverse audiences of both blue and whitecollar professionals.• Monitored training costs to maintain training budget.• Created technical documents and updated throughout document lifecycle.

Master Of Arts - Ma, English

Bachelor Of Arts - Ba, Communication, General

Bachelor Of Arts - Ba, Communication, General