Cathy Murphy (Mancuso) Email & Phone Number

Provide Legal and Compliance Business Application and solutions for GE Capital Corp.Manage the build and design of custom applications for use by the legal and compliance team.Provide support on software applications used by the Capital Legal Staff.Manage new project and solutions

• Reduced the annual operating budget by $1 million through the effective technical planning and specification development of a business solution implemented throughout the enterprise. • Established a new CRM solution, which streamlined processes, increased cycle time, and enhanced services, including a response rate increase by up to 4% and a data quality and management improvement of 75%.

• Cut the number of billing errors by 50% through process and priority improvements, achieved after implementing a standardized reporting and tracking process. • Developed standardized testing processes to mitigate errors, validate end-users objectives, and ensure industry compliance. • Coordinated with the IT group in enhancing the mainframe system; led auditors in assessing employee training needs; and facilitated an 80% improvement to the address and data integrity process. • Contributed to approximately $1 million in annual cost savings from enhanced business processes and reductions in re-work and litigations.

• Developed standardized testing processes to mitigate errors, validate end-users objectives, and ensure industry compliance. * Performed site audits Consumer financial services policies, procedures and regulations, Including ECOA, FCBA, FDCP, FCRA, etc.