Cathy O'Donnell Email & Phone Number

Rockville, Maryland, United States

Improving behavioral healthcare by freeing providers to focus on care while we focus on the systems and services that support their work.

Olney, Maryland, United States

Provide program management and administrative support for CEO and Associates of private, mental health practice. Achievements include:* Fueling caseload growth and client retention by calling on recognized skills in compassionate, discreet customer service. Providing personalized support as the primary point of contact for incoming clients is a differentiator from other counseling practices.* Improving overall business productivity and growth by employing demonstrated ability to capture, streamline, and operationalize company processes freeing CEO and Associates to focus on strategic planning and core competencies. * Increasing brand awareness among potential clients and referral sources by applying technical skills with contact management programs, social media platforms, and content design programs to efficiently develop effective marketing communications.

Montgomery County, Md

Facilitated growth by leading projects to build new customer engagement and strengthen internal efficiencies at PDC - a caring, entrepreneurial, private practice where dedicated pediatric Speech-Language Pathologists, Occupational Therapists, and Physical Therapists partner with families to help children discover what is possible:• Managed business-wide implementation of Fusion, a cloud-based practice management system that boosted productivity and enhanced transparency into critical back-end processes• Led business-wide rollout of videoconferencing allowing the practice to rapidly pivot to teletherapy and safely maintain services in spite of the pandemic • Supported clients by escalating claim processing issues & providing caring problem resolution• Launched a social media marketing campaign to grow teletherapy practice across Maryland

Classroom teacher with experience in both fourth and fifth grades specializing in science and math. Differentiated instruction for a range of learners in a demanding work environment. Collaboratively planned with teammates and specialists to improve instruction. Built excellent partnerships with families to facilitate success for every student.• Developed and implemented innovative science and social studies rotations with fifth grade team to provide deeper learning experiences for fifth grade students• Collaboratively planned with special education teachers to provide appropriate instruction for students in remedial math sections and special needs students in inclusive fifth grade homeroom • Delivered accelerated instruction in math to high-achieving fourth and fifth graders• Demonstrated adaptability with technology used in the classroom

Held positions of increasing responsibility that provided broad business experience across Engineering, Sales, and Operations. Excellent communication skills fostered relationships across levels and functional lines - bringing people together to effectively resolve problems. Proven track record leading successful implementation projects with high stakes and tight deadlines.• Program manager for GEIS’s largest client (over $20M in annual revenue). Facilitated communications with internal and external leadership teams to ensure smooth execution of contract deliverables while maintaining positive relationships in both organizations. Received President’s Award, the company’s highest honor, as part of the team who launched this critical business.• Led cross-functional team to migrate vital X.400 messaging services off proprietary hardware to open systems platform. Overcame obstacles, met aggressive timeline and quality objectives, and achieved cost avoidance over $2.4 million. Received Award of Excellence for efforts.• Coordinated activities of representatives from eight GE businesses to improve hiring results from Rensselaer Polytechnic Institute (a GE “key school”). Received Awards of Achievement from both GEIS president and GE corporate recruiting for accomplishments in this area.• Planned and directed annual Kick-off meeting for North American technical sales team (200+ people). • Organized and facilitated multi-day technical training seminar for Latin American technical sales team. • Developed content for initial launch of on-line product training courses to support geographically dispersed sales team.• Delivered internal Diversity Awareness training• Six Sigma Master Black Belt

Member of the highly selective Software Technology Program. Completed Master of Science in Computer Science while working on software engineering assignments at GE's Corporate Research & Development Center (now known as GE Global Research).

Mat, Master Of Arts In Teaching - Elementary

Completed MAT after successful career in software project management at GE; accomplished while juggling child rearing responsibilities.

M.S., Computer Science

Completed Master's degree while working full-time at GE Corporate Research & Development

B.S., Computer Science

Activities and Societies: ODK Honor Society, Resident Assistant, Student Government

Computer Science

Activities and Societies: Diving Team, Resident AssistantCompleted two years at Wellesley prior to transferring to Georgia Tech to pursue.