🚪 Welcome! I'm a results-driven professional with strong commercial awareness and strategic insight gained in the service sector. A trustworthy Expert in building lasting relationships with key stakeholders and equipped with robust communication and influencing skills. I have delivered complex global deal structures in multiple jurisdictions in a challenging and fast-paced environment.☀️ Having progressed through a broad spectrum of roles connected to business growth, I am a talented leader, always looking to leverage my expertise to meet and exceed the expectations of my employer.📢 As you will quickly note, I am a highly experienced individual with key skills in evaluating markets to unveil vital business expansion opportunities.▶️ I can help organizations by:➥ Translating vision into strategic imperatives and practical operational solutions with measurable objectives.➥ Developing and augmenting customer journey maps, identifying, prioritizing and implementing standardized, digitized and optimized operational solutions.➥ Leveraging technology, lean processes and agile thinking to drive an integrated customer experience.➥ Building high performance teams with a diverse background, with an analytical and performance management focus.➥ Mentoring, coaching and pushing team members outside of comfort zone, enabling them to reach their full potential.➥ Building strong partnerships and collaboration with stakeholders to obtain full engagement and maximize relationships.💪 I have a proven history of spearheading multiple developmental programmes, designing ideal management systems, and devising robust execution strategies. ▶️ THE BOTTOM LINE . . . I DELIVER.☛ Increased the customer base by 70% through pitch of the product value addition.☛ Increased product cross sale thus increasing the customer product ration to 1:3 and revenue growth of 30%.☛ Increased organizations branch deposits by 60% from our Diaspora customers through aggressive marketing.▶️ SPECIALTIES:✏️ Risk Assessment & Mitigation✏️ Strategic Planning & Implementation✏️ Cross-Functional Collaboration✏️ Communication & Negotiation✏️ Personnel Development✏️ Revenue Generation🏫 While others take pride in meeting all standards set before them: my passion is for delivering service and leadership that goes beyond organisational expectations.💥 If you have any questions, need assistance, or feel like I would be a great fit for your organization, please feel free to reach out to me.💥🤝 Send me a connect request-or-📧 cathyhellens@gmail.com-or-👉 Shoot me a message
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DirectorEnzyne GroupNairobi County, Kenya
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Customer Relationship/Business Development ManagerFoxpro Insurance Agency Dec 2021 - PresentKenya▶️ Key Achievements:🏆 Achieved new business generation and migration of upto 90% of the set target.🏆 Increased the customer base by 70% through pitch of the product value addition.🏆 Developed a replica of the business retention model and this ensured a 98% retention of customers.🏆 Worked on developing scheme proposals for different motor dealers to seal dealer business to diversify and increase revenue to 90% on sign up.
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Business Development OfficerNcba Group Oct 2019 - Nov 2021▶️ Key Achievements:🏆 Developed a business retention model that supports customer business continuity which achieved 70% customer retention. This increased revenue growth to 80% and led to cross sale and an additional 30% revenue growth.🏆 Created increased product cross sale thus increasing the customer product ration to 1:3 and revenue growth of 30%.🏆 Developed a workable life insurance proposition, which positioned the organization to target a high revenue earning business which led to a 60% revenue growth and rapid growth in the overall business.🏆 Ensured 30% of training needs were met organization wide by providing product training to frontline managers and customer facing which in turn increased product request that turns to sales thus increasing branch revenues by 15%.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Developed strategies to grow Bancassurance business portfolio.✦ Documented IPF business and created IPF account to facilitate payment.✦ Retained existing customer to maintain the insurance portfolio.✦ Ensured timely preparation and submission of accurate business management reports.✦ Trained other business teams on Bancassurance products, cross sell targets and support them in achieving set targets. -
Marketing OfficerCommercial Bank Of Africa (Cba Group) Apr 2018 - Oct 2019▶️ Key Achievements:🏆 Achieved 30% of revenue sales across Corporate banking customers which increase customer portfolio by 50%. This led to a 20% increase in customer retention.🏆 Created a training module on Insurance products and services offered by the organization. This led to the trained staff and branches increasing their Bancassurance revenue by 25%.🏆 Created a robust data mining and customer profiling business module that increased high quality lead generation from the organization's database thus increasing production by 35%.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Developed strategies to grow Bancassurance business portfolio.✦ Trained other business teams on Bancassurance products, cross sell targets and supported them in achieving set targets.✦ Developed a robust data mining and customer profiling procedures to ensure high quality lead generation from the Banks data base.✦ Made presentations internally and externally to suitable forums on Bancassurance products.✦ Created and maintained close working relationship with branches with a view to have a sustainable referral and lead generation engine for Bancassurance products and continuously creating more awareness on the products.✦ Delivered and explained policy document to the customer.✦ Ensured timely preparation and submission of accurate business management reports. -
Customer ExperienceCommercial Bank Of Africa (Cba Group) Mar 2016 - Apr 2018▶️ Key Achievements:🏆 Increased organizations branch deposits by 60% from our Diaspora customers by actively reaching out and advising on our new product and services available for their consumption.🏆 Added value to our customers by 25% by coming up with a business infrastructure that identified customer needs and matched them with our solutions. This in turn increased customer satisfaction 25/30 and revenue growth of 15%.▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Promoted non-funded income and revenue assurance which resulted in increased revenue growth.✦ Enhanced client satisfaction through onboarding clients with alternate channels such as Mfukoni, Internet Banking, cards, and SPS.✦ Ensured prompt response of client inquiries which promoted client satisfaction.✦ Followed up on the root cause analysis and maintained a service improvement action plan which ensured timely and effective achievement of goals.✦ Promoted high retention capacity through providing supportive and cordial service to all customers which drive organizational revenue growth.✦ Managed DMS branch Assets and aid customers in the step by step of the mortgage process.
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Card Sales Team LeaderCommercial Bank Of Africa (Cba Group) Jul 2014 - Mar 2016Kenya▶️ Key Achievements:🏆 Increased card business revenue by 50% by creating a model that led to rapid growth of the business.🏆 My customer training on the card products led to a 40% uptake in cards thus increasing our card client portfolio. This in turn led to a 55% revenue increase.🏆 Developed a work plan that ensured the team's productivity increased by 65% thus reaching and closing on most target customers▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▬▶️ Key Contributions & Results✦ Acquired and maintained new customers to grow the credit card book as per the laid down targets.✦ Conducted client card literacy programs.✦ Team leader of the card sales team of seven sales people.✦ Developed strategies to help increase card uptake.✦ Liaised with CBA Corporate to generate more leads and ensure closure.✦ Marketed the banks Credit card proposition to our corporate and retail clients.✦ Assisted in account relationship management, to our existing corporate clients like; Bamburi, AGRA, Real People, Britam, WWF and Africa alliance among others.✦ Coordinated credit appraisal, preparation, and recommendation of clients’ card applications.✦ Supported the bank’s strategy (local and regional) expansion through cross- selling of products and services for increase in share of wallet.✦ Communicated with the clients on the status of their request, foreseen delays and expected completion timelines.
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Card SalesCommercial Bank Of Africa (Cba Group) Sep 2013 - Jun 2014Kenya▶️ Key Contributions & Results✦ Acquired and maintained new customers which grew the credit card book as per the laid down targets.✦ Ensured all applications have the right documentation.
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Temporary ClerkConsolidated Bank Of Kenya Ltd Feb 2013 - Sep 2013Kenya▶️ Key Contributions & Results✦ Migrated data from the old banking system to the new core banking system.✦ Ensured all account-opening applications had the right documentation and theywere correctly filed.
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Assistant Unit Manager And Financial AdvisorCic Insurance Company Mar 2010 - Jan 2013Kenya▶️ Key Contributions & Results:✦ Gave financial advice and solutions to customers.✦ Informed customer of investment opportunities with the company and closed sales.✦ Helped grow the company’s customer base thus increasing the company’s investment book.
Catherine Ombimah Education Details
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Strategic Management -
Bachelor Of Commerce - Banking And Finance
Frequently Asked Questions about Catherine Ombimah
What company does Catherine Ombimah work for?
Catherine Ombimah works for Enzyne Group
What is Catherine Ombimah's role at the current company?
Catherine Ombimah's current role is Director.
What schools did Catherine Ombimah attend?
Catherine Ombimah attended Egerton University, Egerton University.
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