Cathy Ruff Email & Phone Number

Provide a current, up-to-date Travel Procedures Manual and other travel guidelines/policies to management, travelers, and travel coordinators via the United Space Alliance web page. Inform travel coordinators of any government or company changes to policies and procedures and other related travel communication. Document revisions in the Travel Procedures Manual as soon as possible.Audit traveler expense reports for claimed expenses and review for proper documentation in accordance with Company policies and procedures.Assist travel coordinators/travelers with questions regarding travel procedures and provide training as required.Provide adequate training and assistance to travel coordinators, travelers and management to ensure that expense reports are filled out properly, and required documentation has zero quality issues. Work with those responsible and take the appropriate action(s) to correct current errors, and prevent future occurrences of quality issues.2007-2008 Baytown Honda

Applied over 5 years experience and over 44 certifications in counseling individual and family tax payers on allowable and eligible tax deductions. Prepared federal tax returns and any one of fifty state tax returns for filing. Filed tax returns electronically or via USPS.

Examined, reviewed, coded and corrected all repair orders for accuracy of service and parts prior to electronic submission to manufacturers for reimbursement. Reconciled all warranty claims to warranty reimbursement schedules and coordinated warranty receivable schedule with dealership accounting office. Assured all claims were reimbursed and paid within 30 days. Reduced warranty abuse by diligently monitoring parts and labor operations claimed.

NEW AND USED VEHICLE & INTERNET SALESPERSONCold calling, sales prospecting, product demonstration, and explaining vehicle features and benefits to prospective customers. Helped qualify customers with "special financing". Consulted with service advisors about customer service recommendations on behalf of customers.

Collected and reported required information (e.g., physical damage to the house, ownership, occupancy, insurance, personal property losses, recommendations on mitigation measures, photographs, and other essential information regarding disaster-related expenses and/or existing needs) from applicants whose houses have been damaged by disasters. Perform inspections, data entry, and downloading of case details for review.

Cultivated customer loyalty and promoted goodwill through phone contact with customers to resolve issues concerning ticketing, convenience, or personal property matters. Ensured complete satisfaction with products and services sold. Coordinated all services including document processing, seating, baggage check-in, hotel and vehicle travel arrangements. Streamlined international travel by assisting with proper documents, immigration and customs.

Promoted and sold wide range of products and services. Handled incoming calls, hotel and car rentals, inquiries, complaints, and pre-payment arrangements, reservations and fare quotes in a positive, customer oriented manner. Supported other departments in resolution of booking problems. Managed ticketing for travel agents and commercial accounts. Awarded 1998 Top Ten Sales Agent for the Houston Telephone Sales office. Contributed to the revenue target last year of $84,000,000 and contributed 34% of my team's target of $2,777,254.00.

'WAR ROOM' PIPELINE CONTROLLERMaintained balanced pressure and flows of pipeline oxygen, nitrogen and hydrogen, on a detailed automated instrumentation computer system. Performed hands-on operation of pressure swing absorbers to process hydrogen into the pipeline system and emerging product line. Monitored gaseous flows of customer sites, according to the customer's demands and contract. Generated various system applications by inputting computer-generated documents on a daily basis. Participated in various functions of company-wide Safety Committee.

Streamlined conversion of a $25 million inventory control system to a national computer system. Assisted the computer operator in operation of stores and purchasing of materials. Achieved completion of high volume projects in less time than co-workers through initiative and self-motivation.

Computer Science

Education record

freshman year curriculum)

Education record

sophomore thru senior year curriculum)

Education record

Education record