Assisted customers by providing information and resolving complaints. Issued receipts, refunds, credits, or change due to customers. Maintained customer communication through customer check out process. Provided a positive customer experience through customer care and attention to detail. Received payment by cash, check, or credit card, maintaining all cash and receipts.

Answered telephones, transferred calls, and took messages. Documented information, updated files or paperwork, and maintained documents such as correspondence or other material. Operated office equipment such as fax machines, copier machines, and phone systems. Provided excellent customer service to both staff and customers. Worked with paper and electronic file systems. Used the computer for various applications, such as database management and word processing.

Greeted and checked in patients and collected personal, medical, and insurance information. Scheduled, rescheduled, and verified patient appointments with secondary care providers. Coordinated physician schedules and maintained patient flow by communicating patient arrivals or delays. Used EMR software to manage patient records and files, reinforced, and upheld patient confidentiality as required by HIPAA and Clinic.