Cathy Schultz Email & Phone Number

2423 E Lincoln Dr. Phoenix, Az 85016

* Ability to multi-task, including speaking to customers on the phone, assessing their needs, researching information on the computer and providing clients with options at one time* Advanced technical skills, with the ability to utilize multiple different applications at one time, including Windows, Internet Research, database systems, and email * Ability to be self-directed and has full understanding of New Accounts, Transfer of Assets, Cashiering, and Account Maintenance * Provide… Show more * Ability to multi-task, including speaking to customers on the phone, assessing their needs, researching information on the computer and providing clients with options at one time* Advanced technical skills, with the ability to utilize multiple different applications at one time, including Windows, Internet Research, database systems, and email * Ability to be self-directed and has full understanding of New Accounts, Transfer of Assets, Cashiering, and Account Maintenance * Provide superior customer service to Advisors * Customer Advocate * Research, respond, and resolve complex client situations * Collaborate with internal partners * Positive attitude, enthusiastic, professional and strong work ethic with high level of integrity and ethics* Strong verbally and written communication Show less

Phoenix, Arizona Area

* Performs a broad array of customer service activities and initiatives in support of the company's products and services. * Resolved complaints, non-standard request as well as assisted in new product rollouts* Researches and gathers facts concerning complex requests and/or sensitive issues when making business decisions.* Proactively seeks information on the company's products and services, policies and procedures and applicable regulations and legal requirements.* Temporary… Show more * Performs a broad array of customer service activities and initiatives in support of the company's products and services. * Resolved complaints, non-standard request as well as assisted in new product rollouts* Researches and gathers facts concerning complex requests and/or sensitive issues when making business decisions.* Proactively seeks information on the company's products and services, policies and procedures and applicable regulations and legal requirements.* Temporary team manager, implementing quality improvement efforts and training. * Improved seven internal job aids that were implemented across five service centers in the U.S.* Prepared and facilitated multiple workshops on how to deliver Superior Customer Service to approximately 350 associates. Show less

Phoenix, Arizona Area

* Supervisor of the Butcher Block. Responsible for all operations, customer Service and assuring that associates follow policy and procedures.* Increased sales from $17,000 in weekly sales to $45,000 in weekly sales.* Created weekly sales events to increase sales 25%.* Promoted weekly sales items on the store intercom to help increase sales. * Decreased food shrink by 78%.* Achieved and maintained budget objectives* Demonstrate customer service behaviors, which… Show more * Supervisor of the Butcher Block. Responsible for all operations, customer Service and assuring that associates follow policy and procedures.* Increased sales from $17,000 in weekly sales to $45,000 in weekly sales.* Created weekly sales events to increase sales 25%.* Promoted weekly sales items on the store intercom to help increase sales. * Decreased food shrink by 78%.* Achieved and maintained budget objectives* Demonstrate customer service behaviors, which include respect, accuracy, follow up, humility and building relationships with internal and external customers. * Developed positive monthly moral based workshops. Show less

General Studies

Activities and Societies: S.A.D.D. - Students Against Drunk Driving Gymnastic Team S.A.D.D - Students Against Drunk Driving * Advertised.

Education record

Education record