I graduated from The Hong Kong Polytechnic University with a BA of Arts in Marketing and Public Relations in 2009. I have total 8 years working experience included 2 years of account servicing in customer service industry.I had experienced on project coordination and event planning when I worked as an Account Manager at LSG Sky Chefs. The excellent interrelationship skill that I have enables me to communicate with the team well. Besides that, as an Account Manager there, it gave me chance to work in a multi-cultural environment as I had to achieve customers’ needs and expectations from different work of life and around the world. The management skills that I have make me able to finish the task given successfully, even under the pressure. I am a very cheerful person willing to take responsibility and accept challenge encountered.
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Customer Service Account ManagerLsg Sky Chefs Aug 2013 - Oct 2013•Develop, maintain, and extend client relationships;•Manage and provide assistance in managing or maintaining accounts of strategic clients;•Assistant Manager in new tender project;•Provide assistance in relation to classifying the efficiency level at work and developing the qualification of units; -
Customer Service Account ExecutiveLsg Sky Chefs Jun 2011 - Jul 2013•Take care and manage customer accounts;•Maintain and build up relationships with customers;•Act as the first point of contact with customers from inside and outside the organization;•Handle customer enquiries and complaints via phone calls, emails and customers’ owns system;•Monitor the quality service and performance to ensure all aspects of catering services are smooth and efficient;•Arrange event and activities like menu presentations, lunch event with airline customers;•Assist in maintaining and updating customer database and documents;•Provide administrative and clerical support to customers and internal team;•Compile customer engagement and services improvement reports.
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Customer Service OfficerJapan Airlines Aug 2006 - Jun 2011Reservation Part:•Provide one stop services including fare quotation, flight reservations, issuing tickets and direct selling;•Respond to customers inquiries on reservations and ticketing matters;•Handle calls from Asia Regions, including Hong Kong, China, Bangkok, Singapore, Malaysia, Australia and Guam;•Provide on-job training for new comers.Ticketing Counter Part:•Responsible for all daily routine duties at Town Office Ticketing Counter, such as fare quotation, flight reservations and ticket issuance for all customer directly;•Solving problem of customers’ general enquiry from external and internal;•Provide administrations support, such as compiling monthly reports;•Reply oversea e-mails.
Cathy Sin Skills
Cathy Sin Education Details
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Marketing/Marketing Management, General -
Caritas Bianchi College Of CareersHospitality Management -
Liu Po Shan Memorial CollegeHkcee
Frequently Asked Questions about Cathy Sin
What is Cathy Sin's role at the current company?
Cathy Sin's current role is Account Manager.
What schools did Cathy Sin attend?
Cathy Sin attended The Hong Kong Polytechnic University, Caritas Bianchi College Of Careers, Liu Po Shan Memorial College.
What are some of Cathy Sin's interests?
Cathy Sin has interest in Travelling, Yoga Practice, Hiking.
What skills is Cathy Sin known for?
Cathy Sin has skills like Proficient In Written And Spoken English, Chinese And Mandarin, Competent In Microsoft Office, English And Chinese Typing.
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