Cathy Staley Email & Phone Number

Farmington, CT

• Review policies for accuracy of billing and commissions using multiple programs.
• Combine spreadsheet results from team for manager.

Farmington, CT

• Complete all required processing steps on requests received through the one-off request process.
• Ensure all information is accurate for form and rate filings to DOIs.

Simsbury, CT

• Enter law firm templates, timekeeper and billing rate information into the T360 ebill system.
• Identify, index and submit invoices for upload into the T360 ebill system.
• QA invoices processed by third party vendor for accuracy.

Simsbury, CT

• Accurate and timely recording of policy deductibles.
• Research claim history to ensure the accuracy and completeness of billing information.
• Administer the billing and reimbursement for claim specialty reimbursable deductible accounts.

Windsor, CT

• Provide underwriting support by reviewing new business files for required forms/signatures for insurance regulation compliance. Enter information into various systems.
• Insure access to online enrollment system.
• Set up new business cases in tracking log and provide proper forms for underwriting process.
• Process manual corrections for issued cases.
• Back up other functions and assist with projects as needed.

• Operations Supervisor (2007-2009)
• Balanced cash registers, prepared large bank deposits and daily deposit paperwork.
• Ensured new hire paperwork labor law compliance and entered information into Peoplesoft.Bookseller (2006-2007 part time concurrent)Training Supervisor (2004-2005)
• Conducted new employee orientation and trained all employees on proprietary software.
• Developed instructions for infrequent cash transactions, improving customer checkout times.Inventory Processing Team (2003-2004)
• Processed, received and called customers regarding special orders.

• Investigated values on submitted property claims losses providing accurate replacement costs.

Provide technical support as a contracted system administrator as outlined below and monitor problem tickets in Peregrine.

• 1992-2001
• Provided 1st level hardware, software and network support to staff of approximately 100.
• Installed software, ram and hard drives on desktops. Performed server software upgrades.
• Created monthly reports in mainframe system and formatted in MS Excel.

• Contacted agencies for additional underwriting information.
• Rated and issued endorsements and policies manually or in mainframe system.
• Underwrote small Builder’s Risk and Trucker’s policies.

Rate all Commercial Lines business, both manually and in mainframe system.

Filing and retrieval of branch records.

Basic Programming And Data Processing

Certificate, Broadcasting