Coordinated lending origination and pipeline management for a $73B national mortgage lender. Supported 16 VP-Sales Officers with $25M+ in average loan volume monthly. Ensured RESPA compliance, created TILA documents, conducted preliminary credit analysis, reviewed financial statements, LOEs, pay stubs, and packaged loans to meet program guidelines. Consulted with customers to provide appropriate solutions for missing documentation. Communicated andmanaged the appraisal, title, county tax, and income verification process with third parties.Simultaneously served as Operations Assistant, Pipeline Manager, and Loan Coordinator during times of vacancies. Participated in interviewing candidates, training, development, and process improvement. Performed QA, post-close audits, appraisal, and collateral risk reviews.Key Achievements:Ranked in the top 5% of Lending Consultants nationwide. Achieved a 100% Clear to Close rate under 10 days for assigned loans indicating requirements and conditions to close loan have been met.Served as the escalation expert for team members on investor requirements for FHA, VA, Jumbo, USDA, AUS/DU & LP.Improved execution of weekly pipeline management meetings by helping junior processors discover options to resolve outstanding loan issues, including making calls to borrowers, resulting in a 50% reduction in approval turn times and fewer suspended loans.Created a resource for Sales and the Operation team to capture pertinent loan information during the loan process.Selected to oversee the pipeline of the most challenging Sales Officers and consistently assigned most complex loans.Oversaw training of new hires and shared best practices, resulting in reducing loan turn time by 76%.Requested by leaders to consult on contributing factors to high turnover rate within the team, recommendations were implemented and improved employee turnover rates.Surpassed daily target of audit reviews completed by 200% within one month in role.

Oversaw daily office administrative duties, including managing a team of 8 criminal and real estate attorneys and 1 intern. Managed multiple calendars, travel arrangements, and a high volume of client communications and documents. Researched and communicated with clients and opposing counsels. Conducted initial intake for new prospects. Processed purchase Real Estate transaction cases. Conducted billing and collection tasks, title and lien/judgment searches, and verified title fees. Attended court appearances with client and attorney. Visited weekly the Circuit Court of Cook County and Chicago Administration Hearings Department to file Notices and Orders or to conduct doc research.Key Achievements:Conducted visits at jails and prison to meet with clients to support casework efforts. Instrumental in helping firm increase Real Estate purchase and sale business.

Supported attorneys in litigation and assisted in preparing for dispositions. Maintained calendar and litigation deadlines. Researched Civil, Short Sale and Foreclosure cases. Gathered and analyzed information, escalated concerns, and attended court hearings. Managed office administrative tasks and processed all Loan Modifications. Communicated directly with lenders and clients.Key Achievements:Created and implemented a process to close 1,000 frozen Loan Modification applications, resulting in $6.5M increase in revenue.Led turnaround of Loan Modification Department, hired experienced professionals, and conducted training workshops.Increased referral business by improving modification and short sale experience for clients.

Led sales and operations for $864M - $1B retail location providing residential mortgages. Managed a team of 15 Loan Officers, Loan Processors, Assistants, Office Manager, and Receptionist. Designed and furnished office facility, maintained technology equipment, trained and developed employees, and managed P&L, budget, and marketing.Key Achievements:Achieved internal promotion in less than one year to open a branch as owner. Scoped locations within the regional territory for a new office.Created and delivered sales and motivational classes to Loan Officers.

Developed and managed sales pipeline for mortgage origination lender. Marketed and sourced potential borrower referral sources and cultivated network. Solicited opportunities through multiple channels. Completed quality mortgage applications and delivered exceptional client experience. Liaised between underwriter, borrower, loan officer, and funding. Prepared and reviewed documents for legitimacy and fraud and monitored loan processing cycle times.Key Achievements:Awarded Top Producer for two consecutive years.Closed 23 refinance and purchase loans within 2 weeks of joining the company. Achieved 87% of all loan applications resulting in a closed business.Consistently achieved processing and quality metrics.

Sub Prime, Conforming and Government Loan Processor.