Cathy Wareham Email & Phone Number

Currently Work Remotely-Newport, Or/Previously Worked In Eugene Or Office 9Yrs

Hold three titles concurrently: 1) Technical Support Analyst: Alpha Focus Dental/Medical Practice Management ProgramIdentify issues or needed changes with the software. Develop small changes as needed in the program and distribute to clients. Currently Alpha Focus is not under major deveopment, however I previously determined software upgrade features, developed upgrades, documented changes, performed beta testing and facilitated product release upgrades resulting in improved products and increased sales.2) I am also a Technical Support Specialist II: PatientBase Dental Practice Management Program 3) Technical Support Representative II: SoftDent Dental Practice Management ProgramBoth 2 and 3: Assist clients with questions and training issues, resolve customer service issues with creative and practical solutions. Accounts Receivable and Payable (Focus program only) and system utilization; identify issues within the software, and provide solutions for them; assist clients with scans and report building to retrieve vital information about their patients, production, collections, patient reminders, and referrals; assist clients with the appointment scheduler, insurance submission, both paper and electronic, payment plans, treatment planning, and other areas of the software to aid the client in their work.

Newport, Oregon

Posting of all charges and payments for physician services; coding of surgical procedures and obtaining prior authorizations from patients insurance companies; process insurance claims; reconcile and audit patient accounts; collection of outstanding balances; patient communication regarding payment arrangements, and insurance questions or concerns; backed up the receptionist, answering phone lines, making appointments, and relaying messages for the nurse or physician; backed up the bookkeeper when on vacation or ill; kept current on the latest of Medicare, Medicaid and other insurance company requirements and procedures.

Newport, Oregon