Cathy Willison Email & Phone Number

Cincinnati, Ohio

Built strong working relationships internally and externally with customers. Liaison between Zebra Sales teams and Supply Chain Depot Services to improve customer device repair quality and repair turn-around times. Developed and managed working relationships with sales, engineering, quality, purchasing and repair teams. Worked on a variety of complex.

Union Township, Ohio

Serve as the Township’s intermediary between emergency situations and proper emergency personnel, convey information to appropriate personnel, dispatch personnel to emergency scenes and calls, monitor alarms and emergency personnel. Receive incoming calls, evaluates the situation and initiates the appropriate response including dispatching various fire and.

Hebron, Kentucky

• Supervised a staff of five, depot administrators and shipping-and-receiving associates. Improved work processes and procedures as well as drove billable revenues. Performed heavy customer contact through email and.
• Delivered revenues of $17,000,000 from 2009 to 2012.
• Reduced total headcount from seven to five by improving day-to-day processes in administration and logistics teams.
• Implemented different sorting method to identify units coming in for repair.
• Redesigned incoming repair process to improve production flow,
• Rearranged shipping-and-receiving area to position shipping supplies closer to shipping line, eliminating time spent looking for necessary shipping supplies.

Hebron, Kentucky

Supervised day-to-day operation of group including assigning contract sales reps to customers, answering contract questions, and heavy customer contact through phone and email. Worked with customers and company sales reps. Received promotion and continued handling workload of warranty coordinator position.

Hebron, Kentucky

Created warranty profiles in system for each unit sold. Recorded serial number, model number, start-and-end date of warranty as well as which customer purchased equipment. Worked closely with IT department to automate creation of warranty profiles so computer system generated profile during shipping of equipment. Eliminated need for person to manually type.

Hebron, Kentucky

Managed invoicing billable repairs, obtaining POs from customers, receiving parts for repair, shipping and receiving repairs from third party vendors, and supplying units to technicians for repair.

Belmont, Ohio

Performed office manager duties. Managed payroll, accounts receivable and accounts payable, bank reconciliation, and bid preparations. Complied with workers compensation rules and regulations. Served as long distance consultant for project management and job bids. Computerized office and entered past records into company database. Received OSHA and MSHA.

Aurora, Ohio

Oversaw dining room operations and employee scheduling. Assisted in planning events such as golf outings weddings, receptions. Set-up dining room and outdoor bar-and-snack areas. Managed server scheduling. Coordinated with florists and bakers to ensure flowers and cakes arrived on-time and set-up as required.

Associates Hospitality Management, Business

Education record