Cathy Wolfe Email & Phone Number

Raleigh, NC, US

Cincinnati, Ohio, US

Cincinnati, Ohio, US

Cincinnati, Ohio, US

Cincinnati, Ohio, US

Cincinnati, Ohio, US

Cincinnati, Ohio, US

• Lead partnership with branch manager to monitor/reduce operational branch risk.
• Promoting and maintaining business relations by consistently providing customer satisfaction and being well versed in the products and services in order to capitalize on clients needs.
• Utilizes tact and sensitivity while obtaining a high resolution rate for client issues.
• 2014 Participated in Fifth Third Mentor Program
• 2015 selected to serve on the North Carolina Affiliate Team Engagement Committee

Pittsburgh, Pennsylvania, US

• Cross-sell banking services and products to clientele.
• Successfully educates bank staff on policies, procedures, and product information
• Ensures each customer receives five star service.
• Experienced with the vault, ATM, and loss prevention procedures. Highlights: o Regional Employee of the Month July 2013.

Pittsburgh, Pennsylvania, US

• Assist in daily operations for a retail bank, including branch sales, business development, and customer service.
• Help client with a smooth transition to PNC bank operations from RBC bank operations.

Raleigh, NC, US

• Service Manager serves as partner/back up to banking center manager.
• Assist client needs with tact and sensitivity, resolving client issues.
• Ensure accurate and timely processing of requests within policies and procedures.
• Help prepare branch for acquisition of PNC Bank.

Toronto, Ontario, CA

• Aided in the implementation of a "New Hire" follow-up program to better retain new employees, and conducted follow-ups with field and site management to determine the effectiveness of recruiting and retentions plans.
• Set,organized, and prepared RM (Regional Manager) for interview process of region. Hiring all retail employees.
• Managed daily functions of twelve banking centers and administrative operations.
• Ran daily reports for monitoring banking centers ensuring to reach quarterly goals.
• Compile retail employees annual evaluations for HR Departments review.
• Assist RM in implementing and scheduling meetings focused in sales, new hire, and management team building.

Toronto, Ontario, CA

• Assist client needs with tact and sensitivity, resolving client issues, partnering with service manager and branch manager as needed.
• Focus on high degree of confidentially to safe guard client privacy. Highlights: o Recognized by Regional Manager for Producing a high volume of quality referrals.o Was presented the 2010 Silver Award for high.

• Proven ability to source, select and secure top-notch candidates for multiple concurrent positions.
• Superior track record of low turnover, low overtime and a high retention rate.
• Outstanding ability to efficiently and profitably manage day-to-day individual business operations as well as multiple locations and territorial/regional operations.
• Lead consultant with new construction teams insuring inspection and permit compliance.
• Drive marketing, budgeting, and staffing of Wilmington and Southport Quiznos Franchise Restaurants
• Proactively promoted and superintended local marketing program for all franchise owners in the Wilmington and surrounding areas including print, internet, and radio ad campaigns.