Cathy Wright Email and Phone Number

Customer Service, Contact Centre, Debt recovery and Dispute resolution

Customer Service and Debt Collection · Negotiate payments for overdue accounts.· Collected customer feedback and made process changes to exceed customer satisfaction goals.· Provided accurate and appropriate information in response to customer inquiries.· Addressed customer service inquiries in a timely and accurate fashion.· Maintained up-to-date records at all times.· Develop effective relationships with other departments through clear communication.· Worked with management to ensure appropriate changes are made to improve customer satisfaction (compliance). · Build customer loyalty by placing follow-up calls for customers who reported product issues (ownership).· Maintained a high level of integrity following up on commitments to customers. · Identify system, process and procedural issues, report and provide resolution options.· Formulate and coach Financial Services policies, procedures and quality assurance measures.· Achieved customer satisfaction rating through NPS scores, exceeding business target.· Coach team on how to improve customer interactions. · Assisted with the development of the financial services operations, quality and training processes (trained temp team and FS Manilla trainers)· Provided training to Manila team members. · Led a team of financial service representatives (temp team) to test system changes while maintaining and exceeding KPI’s.·Maintained up-to-date knowledge of business policies and procedures.·Maintain customer privacy and confidentiality

• Bar, Gaming and Responsible Persons licensed• Qualified Cook • Menu planning, Stock control, Purchasing and Waste management• Recruitment, Rostering, Training Development and Termination• Administration, Budgeting and Banking• Customer service, Reservations, Waitressing and General Hotel management.

• Bar, Gaming and Responsible Persons licensed• Qualified Cook • Menu planning, Stock control, Purchasing and Waste management• Recruitment, Rostering, Training Development and Termination• Administration, Budgeting and Banking• Customer service, Reservations, Waitressing and General Hotel management.