• Collaborated with major industry clients to provide IT services and consulting in the APEC region.• Identified pain points and developed strategic solutions for real estate investors and developers.• Successfully implemented innovative strategies resulting in increased client satisfaction and business growth.

• Consistently maintained a 90% student retention rate over a 10-month period.• Designed and delivered over 100 lesson plans for Communicative and Business English courses.• Developed and facilitated a Public Speaking course for university students and young professionals.• Conducted both online and in-person classes.• Conducted 1-1 TOEIC preparation classes• Trained educational consultants to conduct information sessions for prospective students.• Organized and coordinated English-speaking events, including Coffee Talks, Halloween, and Christmas parties.

• Provided expert consultation to patients on glasses and contact lens options, contributing to over 40% of monthly revenue.• Collaborated and negotiated supply pricing with brand ambassadors from luxury brands, including Dior, Celine, and Prada.• Trained new sales associates in customer service, sales techniques, and foundational optometry knowledge.• Resolved conflicts between doctors and assistants• Effectively managing customer complaints.

• Managed reservations and ensured timely service at Gyubee Japanese Grill in Toronto, Ontario.• Supervised a team of 15 servers, bussers, and bartenders to maintain a professional environment.• Resolved customer complaints promptly to enhance satisfaction and loyalty.• Implemented efficient processes to streamline operations and improve overall customer experience.