Systems Operations Engineer
- Provided rapid response and mitigation of complex application, service and infrastructure events in multiple technologies (Infrastructure Platforms, Infrastructure Systems, Network Engineering, Middleware, Database.
- Subject matter expert in event management tools used to proactively identify and investigate, correlate, analyze, research and automate resolutions to availability and performance failures to help minimize future.
- Proactively identified and automated resolutions to availability and performance failures throughout the environment.
- Oracle Database SME and Oracle Enterprise Manager (OEM) SME for the Operations Engineering team.
- Created and maintained technical reference documentation used in support and training of Information Technology (IT) personnel.