Cathy A. Beckman Email & Phone Number

Effingham, IL

• Manage the front end of the business including customer service, marketing, social media and retention.
• Customer service including customer sign ups, answering questions, providing tours, answering phones.
• Marketing including designing and ordering marketing materials such as posters, flyers, business cards, signage; manage social media accounts.
• Business office responsibilities including accounts payable, accounts receivable, maintaining business files, waivers, documentation… Show more Manage the front end of the business including customer service.
• Business office responsibilities including accounts payable, accounts receivable, maintaining business files, waivers, documentation, training, customer retention plans. Show less

Effingham, IL

• Generate graphics and designs based on customer requests for a variety of products using graphic design software such as Adobe Photoshop, Adobe Illustrator, Adobe InDesign.
• Research each project and produce designs for customer approval.
• Front line customer service via phone and face to face.

Effingham, IL

• As a Lead Devops Engineer at Patterson Companies, ensured the completion of projects within stringent deadlines and budgets through technical management and development of all phases of project implementation.
• Determined project scope, approach, and types of resources required, and contributed in short and long-term planning sessions to improve project management processes.
• Successfully applied development methodologies by preparation of project and system related documentation consistent with standards and procedures.
• Spearheaded the execution of cost-benefit analysis for proposed process changes/enhancements as well as provided metrics and statistics to measure the product in various scenarios.
• Improved efficiency and increased success rate through implementation of DevOps workflow and the provision of swift and accurate feedback to the development team.
• Provided leadership and staff support for Dental Practice Management Web based software application and related systems. Show less

Effingham, Illinois

• As a Senior Manager, IT Global Asset Management at Hibu Inc., I planned, directed, and organized the fulfillment of IT hardware requests across the US as well as designed and implemented inventory control and tracking.
• Orchestrated and implemented global asset management policies and procedures while training and developing IT staff to achieve performance excellence.
• Spearheaded the distribution and management of hardware inventory for all global locations and directed shipping / receiving of IT equipment in the Effingham Configuration and Deployment Center (ECDC).
• Successfully developed and implemented asset management strategies and tactics to consistently surpass objectives.
• Held concurrent responsibility for hardware asset management and physical inventory across geographies including the United States, United Kingdom, Spain, Argentina, Peru, Philippines, and India. Show less

Effingham, Illinois

• As a Senior Manager, IT Tech Support / Warehouse, and Depot Services at Hibu Inc., I recruited, trained, and developed hardware management and IT shipping / receiving teams in the Effingham location while analyzing and.
• Achieved customer satisfaction by implementing standardized IT hardware policies and procedures and exceeding Service Level Agreements (SLA) on a consistent basis.
• Established and maintained documentation for processes and procedures for all activities at the Effingham Configuration and Deployment Center.
• Directed the rollout of Sales Force Automation to the sales force of over 4500 accounts with a customized Dell tablet and all peripherals over a specified time frame.
• Oversaw the management of Tier 2 Support Call Center handling 700+ calls per month while building schedules and handling all metrics across all time zones.
• Handled all device freeze requests, data deletes, stolen, and recovery procedures as well as worked with police departments across the United States to recover stolen equipment.