Catherine Braud Email & Phone Number

Gulfport, Mississippi, United States

Kiln, Ms

Service the customer in opening new accounts including checking, savings, IRA's, CDs, & Safe Deposit Boxes. Perform request from customers for rates, service charges, and account maintenance including debit card issuance, change of address, title changes, & account type transfers. Originates personal loans ranging from $2,500 in consumer loans to Home Equity Lines of Credit. Complete loan agreements and supporting documentation are complete and accurate according to policy.Interviews customers to including profiling to determine financial needs. Participates in weekly sales meetings and in-branch promotions to ensure support of current campaigns & alignment to corporate strategy.

Bay St Louis, Ms

Assists Commercial Relationship Manager with overall management of portfolio relating to customer services, maintain customer relationships, sales and asset quality and assist loan officers in maintaining credit quality standards of portfolio by performing essential duties and responsibilities. ● Review prepared loan documents for accuracy, engage attorney for closing, closes and completes loan package.● Assist customers in day to day transactions and assist in research.● Print monthly reports to assist officer in maintain accounts, future maturities, past dues and exceptions.

New Orleans, La

Provide first-rate support to Commercial and Consumer Loans Department and Commercial Loan Officers. Complete research and analysis of commercial loan documentation for Flood Insurance Compliance Group. Calculate to ensure adequate flood insurance coverage prior to loan preparation. Maintain compliance with consumer and commercial loan Federal Lending regulations and internal bank policies. Review small business and farm loans for accuracy and communicate with Loan Officers to obtain information.● Continually update flood insurance policies in Baker Hill program.● Provide integral team support during bank merger and ongoing reorganization.● Executed additional daily responsibilities and projects after department staff was reduced.

Greater New Orleans Area

Credit Card Fraud Department Prepared and processed Visa Check and Credit Card fraud cases, including typing provisional credit letter, entering data into Visual Case system, closing file when investigation is completed, and typing permanent credit letter to customer. Typed CAMS letters to potential fraud customers due to account number being exposed.● Successfully managed data entry workload and prioritized daily tasks while also serving in other positions from 2004 to 2007.Credit Card Department Oversaw processing of Visa Credit Cards and Visa Check Cards applications, researched rejected entries and dispute forms, and verified travel notices.Retail Loan Operations and Imaging Department Monitored email inbox for incoming loan applications. Performed data entry functions for all units of Business Banking. Conducted searches for borrower information. Entered and reviewed accuracy of customer’s written loan application data into computer.Managed heavy filing of loan documents. Also prepared documents for high-volume image processing covering 5 Southeastern states, including staple removal, indexing, and naming all documents for computer filing.Bank Operations Specialist 2—Retail Reconcilement Performed entries and daily balancing of bank’s general ledger accounts, including credit card cash payments and cash advance accounts. Reconciled daily credit card statement account and Sallie Mae tuition accounts.● Streamlined operations by initiating and writing new departmental procedures.

Metairie, La

Greeted all guests, parents, and students daily. Answered telephones and fielded calls. Responded to parent, teacher, and student inquiries. Scheduled meetings and conferences. Typed letters, distributed report cards, and performed various clerical functions such as filing, faxing, copying, scanning, and emailing documents. Assisted in library and substituted in classroom for grades Pre-K through 4.● Played key role with preparation and distribution of monthly school newsletter, The Wood.● Maintained compliance with confidential student shot, attendance, and discipline records.● Strengthened enrollment by assisting with production of marketing, education, and mailing materials.

Greater New Orleans Area

Oversaw day-to-day relationship and office management. Facilitated opening and closing procedures of branch office. Completed and processed loan applications. Opened and closed checking, savings, and certificate of deposit accounts. Promoted financial products and stayed up-to-date on banking services, products, and policies. Supervised up to 9 tellers and customer service staff for approximately 10 years. Oversaw staff scheduling, training, and annual performance reviews. Monitored cash limits and balanced teller’s cash drawers and vault.● Ensured quality customer service and promptly resolved customer issues.● Played key role in successful opening of new LaPlace Office branch location. Assisted with multiple tasks, logistics, and branch set up.● Gained extensive knowledge of banking regulations as well as customer service and management expertise.● Maintained daily cash and branch balance proficiency.● Earned promotions for accuracy, speed, and skills. Acquired progressive leadership advancement from entry-level Teller, to Customer Service Representative, to Senior Customer Service Representative.

General Studies, Accounting

Activities and Societies: Phi Kappa Sigma, little sisterAccounting, Bookkeeping

Education record

Activities and Societies: Year BookGeneral Degree