Cathy Cate Email & Phone Number

Louisville, Colorado, United States

Commerce City CO

• Customer Service – Inhouse (sales, parts, and service departments) and Customers
• Researched customer accounts and corrected erronously-billed accounts
• Electronically transmitted invoices to customer’s inhouse accounting systems
• Collections

Broomfield, CO

• Answer incoming calls – Average 80 calls per day
• Receive inbound calls from customers to process credit card payments, send copies of past due invoices, resolve billing questions/disputes, and make customer call-backs/follow-ups
• Perform all aspects of customer service and satisfaction, understanding the customer’s needs, relay information in a concise and clear manner, and make the customer’s experience enjoyable

Broomfield CO

• Responsible for entering credits/debits using various accounting systems
• Navigated Salesforce.com to request the processing of credit/debits
• Responsible for Cosco stamp billing/crediting

Denver CO

• Accurately entered trading information into company’s database to create tracking reports for client investments
• Developed summaries on Harvard Graphics Presentation Software for client portfolio reviews
• Assisted managers in many varied tasks throughout the company to ensure timely completion of client reports

Denver CO

• Cross-trained and filled in for each person in the department
• Updated and wrote procedures for each position in the department
• Compiled statistics to perform internal audits
• Reconciled all cashier checks, money orders, and various payroll accounts for a seven-state region.

Denver CO

• Successfully performed research on fraudulent checks and worked with customers on solving their problems
• Researched and located check-kiting suspects and took appropriate actions, protecting the bank from significant loss.
• Managed work flow in department
• Closed overdraft accounts, authorized payment of large company checks, and verified signatures for checks over the approved limit.