Assist in the company's accounting systems including The preparation and distribution of client invoices, process company payables, review operating expenses, reconcile monthly credit card deposits, review and document bi weekly payroll, reconcile monthly intercompany transactions and serve as back up to other accounting staff members.

Assess performance of customer service representatives against factors including active listening, selling, upselling, product knowledge, complaint resolution and technical assistance. Requires strong understanding of customer service skills.

Ensure efficient operation and administration of office by managing company’s accounting systems including payroll processing, accounts payables/receivables, record keeping and financial reporting. Also coordinate human resources functions encompassing staffing, training and benefits administration. Responsible for general office duties such as administrative support, IT, phone systems and purchasing. Work cross-functionally with all departments to ensure timely issue resolution.

Managed college residence life program including the coordination of services with facilities, public safety, business, admissions and financial aid departments. • Directed and administered housing and resident life policies for over 600 students and coordinated more than 200 campus wide social and education programs. • Recruited, trained and supervised 5 professional staff members and 20 student staff members. Created and wrote staff training and policy manual. • Significantly enhanced residence life housing selection process and increased residency by 35%. • Led development and implementation of campus residence hall renovation plan resulting in opening of new 68 bed residence hall and 120 bed apartment complex. • Served as primary judicial officer for the college, adjudicating more than 300 cases each year. • Conducted training and education of college conduct review board members. • Supervised Heath Education department including all programs and discipline related to alcohol and drugs. • Developed and led leadership workshops for all student leaders. • Oversaw campus emergency situations to ensure timely response and resolution. • Addressed parental questions and concerns in a timely manner. • Controlled annual budget of $200,000.• Recognized as Employee of the Year (1994). Nominated in 1992 and 1997. Committee Involvement:Enrollment Management Strategic Planning Food Service New Student Orientation Benefits Staff Human Resources Council