Provided vision and leadership as start-up fintech developed and launched innovative revolving credit, pay now and loyalty products for the cannabis industry. Manage the team building and managing the platform and network.

Launched and managed a boutique payments consultancy providing strategic and product development services to fintech and financial institution clients. Projects included launch of a credit card platform for a financial institution including processor sourcing and implementation management; providing product, positioning and pricing support to a fintech launching payment middleware for financial institutions; platform design and processor sourcing for a fintech providing a platform for social giving, and assisting a fintech in developing their business plan for a micro-payments platform.

As a consultant and then executive, developed the product strategy for a new issuing processor. Defined product-market strategy and aligned the organization around targeted markets.

Led a team of 150 relationship management, technical support and customer service staff supporting a global network of clients. Lead an initiative to better align operations, development and sales to improve client satisfaction.

Developed and implemented channel strategies to effectively reach small business customers. Developed a channel sales online learning portal to effectively train channel sales staff on company’s products and services.

Led market-facing functions at payment processor and program manager during a multi-year period of rapid growth. Championed launch of new payroll and rebate products and retooled platform to streamline new client on-boarding and support multi-level channel sales.

Created global debit issuer processing strategy as credit-focused processor entered debit market. Lead Product and Marketing for acquiring processor subsidiary, with focus on POS integrations with leading application providers and developing tools and information for clients to better serve their merchant customers.

Led development of the e-commerce and internet banking practice during the dot-com explosion. Assisted banks in several countries in launching internet banking programs.

Established electronic banking division with responsibility for ATMs, debit cards, telephone and internet banking. Gained a global reputation for product innovation.

Participated in firm’s new Information Industry practice. Provided strategic consulting support to global telecom companies and financial institutions developing strategies to participate in the explosion of consumer technology.