- Applauded for the successful management of large-scale technology initiatives, diving deep into technical and business problems to define, build and deploy solutions, products and processes.- Directed organizational quarterly strategic planning activities in support of the delivery of corporateinitiatives, portfolio objectives and aligned business targets.- Championed the creation of a COE Practice, inclusive of tools, processes and technology to improve the delivery and throughput of product development teams. Partnered with cross-functional leaders to outline operations, metrics and engagement strategies to improve efficiencies and strengthen teamaccountability.- Drives sound and strategic operations, using knowledge of processes and systems to promote adoption and to reduce complexity and cost. Product Management & Delivery Highlights- Directed the delivery and operational success of a large customer experience program ensuring seamless functionality across data (CDP) and tools (CRM). Cloud based Azure solution enables omni-channel engagement across disparate product lines.

Responsible for the Product Roadmap, Development and maintenance of Marketing technology platform that enable campaign marketing, customer messaging and digital analytics that align to enterprise initiatives. Capabilities include: CRM cross-channel solution, delivery of CDI (customer data integration), delivery of customer lifecycle process to manage contacts/customers from cradle to grave, centralized messaging, universal ID, analytics & insights, and service based infrastructure. Responsible for the delivery of a cloud-based CRM platform supporting Marketing, Sales and Services Initiatives to implement a revolutionary Customer Engagement Strategy.Responsible for the management and operational success of the Customer Engagement Program, ensuring seamless team management and development, successful delivery of program initiatives, and overall program budget management. Main driver of the client relationship and project communicationResponsible for managing a large contingent force, to include multiple 3rd party vendors to define and deliver a revolutionary Customer Engagement strategy and roadmap.

Program leadership of a multi-year, high visibility initiative to deliver leading messaging initiatives across multi-faceted project teams. Responsible for the Management and delivery of several AT&T Foundry (Innovation Lab) initiatives.

Led consulting engagements from pre-sales to successful delivery of the project including ownership of scope, deliverables, budget, client communications, and achievement of required business outcomes.Partnered with Sales Team to assist with pre-sales opportunities, meet with clients to understand client organization and landscape and offered consultative approach to help clients build solutions to meet business objectives.Responsible for Tier 1 Account Management and staff management. Responsible for strategic planning and delivery of corporate initiatives; to include the development of a Mobility Practice operational structure.

Customer/Client Facing Program Owner. Responsible for providing leadership for all aspects of delivery and execution of mobile applications for a major Tier 1 mobile carrier. Instrumental in transforming the program into a strategic business partnership by building confidence through the turnaround of program performance and service levels. Responsible for all areas of account support and management including: Principle client contact, roadmap development and management, budget, design, User experience, vendor management, project delivery, sustainment and resource planning.