Cathy Erixon Email & Phone Number

Paramus, New Jersey, Us

- Created and maintained a technical documentation library in Confluence that includes custom page templates, page properties reports and extensive navigation features to handle large amounts of information per page.- Added and updated technical information on multiple Google sites.- Wrote an Excel macro to format exported JIRA data for use in release notes documentation.- Worked with the Instructional Design and UX Design teams to gather and document requirements for new software development and enhancements.

San Francisco, California, Us

• Provided business systems analysis and support for the Third Party Patching Portal (TPPP) web application throughout the software development lifecycle including requirements, User Acceptance Testing (UAT), and defect resolution• Wrote, edited and reviewed documentation for requirements/design, user procedures, test cases, and issue reporting

San Francisco, California, Us

• Provided portfolio support and coordination for the Business Partner Engagement team within TMRO (Technology Metrics and Reporting Operations)• Gathered business requirements and wrote Product Specification Documents (FSD/PSD) for development of .NET tools and reports• Wrote test scripts, performed system testing and coordinated User Acceptance Testing (UAT) with business partners• Created business process diagrams and system workflow diagrams

Sacaton, Az, Us

• Improved reporting capability by using SAP Crystal Reports and Infor Lawson BI to update, create and publish reports for use by Finance and other company divisions and departments• Facilitated the delivery of documentation and reports by developing dashboards• Resolved report related issues via technical research and troubleshooting• Enhanced the quality of reports and documentation by developing standards, templates and processes

Tempe, Az, Us

- Researched, designed and developed user documentation and online help systems (HTML/CSS) for in-house applications including all design, navigation, content, and images- Updated existing online help systems to ASP.NET utilizing master pages to manage the site banner and menus- Researched help authoring tools- Facilitated future updates to online help by documenting the use of the HelpNDoc authoring tool- Utilized Microsoft Dynamics CRM SDK files to build online help templates for CRM applications- Enhanced the quality of existing technical documentation by proofreading, editing and redesigning the layout- Improved efficiency of support team tasks by documenting detailed application deployment procedures- Improved team communication by managing multiple SharePoint sites including creating content, creating new sites and pages, adding and customizing web parts, managing user permissions, and performing site configuration

Tempe, Az, Us

• Wrote business and system requirements documentation including use cases, user stories, and functional specs • Provided Business Process Analysis services to business units including creating detailed process flow diagrams• Improved development and application testing procedures by preparing software workflow diagrams• Coordinated User Acceptance Testing (UAT) with clients and reported on feedback and issues found• Analyzed and retrieved data via SQL queries for application troubleshooting and reporting purposes• Developed new SSRS and Excel pivot table reports and converted existing Crystal Reports to SSRS using BIDS• Created UI navigation diagrams for software development projects• Supported development team with TFS import/export tasks and work item migration from one server to another• Provided CRM application support including custom SSRS reports, forms, workflows, views, entities, fields, events, dashboards and user documentation• Improved efficiency of support team tasks by documenting detailed CRM application deployment procedures• Developed an HTML/CSS online help system and templates for SharePoint applications

San Francisco, California, Us

• Created requirements documents, use cases, and diagrams in accordance with Wells Fargo’s version of RUP (WUP)• Supported Business Analysts by providing training and troubleshooting on applications including Sharepoint, EA, and MS Office

Tempe, Az, Us

• Provided custom UML artifact and document solutions using (Sparx Systems) Enterprise Architect (EA) and VBA (Visual Basic for Applications)• Increased efficiency of Business Analysts by developing customized report templates that automatically generate use case documents, AS-IS and TO-BE flows, BPMN and other business process modeling documents• Improved consistency in modeling and reporting by configuring EA to enforce project standards• Provided consulting services to other project teams – created custom UML profiles and document templates, provided modeling recommendations, and provided solutions to modeling tool related problems• Documented all EA database and administrative procedures including requests, configuration and security• Documented all user procedures including import/export, RTF template usage, macro usage and troubleshooting tips• Increased efficiency by creating EA model templates for new projects with built-in package structures and user instructions• Provided UI navigation diagrams for software development projects

San Francisco, California, Us

• Increased efficiency of Business Analysts by utilizing IBM/Rational SoDA for Word to customize and create new templates to improve the ability to navigate a project model in Rational Rose and to automatically generate standard use case documents.• Wrote software requirements, use cases, and created project diagrams in accordance with Wells Fargo’s version of RUP (WUP)

Atlanta, Georgia, Us

• Followed 4D methodology to write requirements, use cases, project books and workflow diagrams• Collaborated with the Pulte Client Council and Product Design teams to gather, track and prioritize business requirements for enhancements to a web based construction scheduling application • Analyzed data and created reports via SQL queries for client use• Increased efficiency of software releases by documenting deployment procedures and standardizing the format of software release notes reports using Crystal Reports.

Westlake, Texas, Us

• Documented and implemented procedures to address regulatory and operational issues identified by internal audit • Analyzed and reported on the progress of remediation plans and their corrective actions• Prepared software requirements, use cases, and project diagrams in accordance with Schwab’s version of RUP (SUP)

• Analyzed and diagrammed business processes and provided recommendations for improvement• Increased efficiency by implementing process and tools (business requirements, QA, defect tracking, source control)• Coordinated web design, development and SEO projects including maintenance of 300+ websites

Hagerstown, Md, Us

• Gathered and wrote software requirements for web based financial applications. • Mentored junior level Business Analysts.

Us

• Coordinated a web development project that involved conversion of 500 web-based interactive e-learning courses from multiple formats and Learning Management Systems (LMS) into a standard HTML and JavaScript based template and a new LMS. Project requirements included AICC compliance and cross-browser compatibility to comply with the client's corporate standards.

Boston, Ma, Us

• Assisted in the launch of a newly formed tech team that provided services for a large-scale web application conversion project. • Improved business/IT relations by working as a liaison between business and technical teams• Delivered expertise in systems development lifecycle including gathering business and system requirements, analysis, writing functional specifications, coding, testing, debugging, implementation and post-installation support. Participated in JAD sessions.• Minimized workflow issues by analyzing and documenting deployment process via detailed Visio workflow diagrams• Resolved functionality problems by performing JSP and Java code level troubleshooting and identifying source code issues• Developed HTML tools to aid business teams in enhancing the customer experience• Assisted in the conversion of 350+ clients from C++/Oracle based application to new Java/Oracle application• Developed and delivered training on web usability standards

Boston, Ma, Us

• Senior team member with full responsibility for implementation of client site enhancements, redesigns, and revisions • Improved customer satisfaction by establishing a development schedule to implement 6 client internet sites per month• Increased team efficiency by designing, developing and maintaining a team intranet site for all development related information and functions. Site was developed using HTML, DHTML, CSS, JavaScript and ASP.• Increased business and IT productivity by documenting guidelines for prioritization of client requests• Reduced turn around time of client requests by educating the business team members in technical subjects• Resolved workflow issues by documenting the development release process• Eliminated backlog of customer enhancement requests• Resolved production support issues including trade disputes by performing web site log file analysis• Improved development process by analyzing business requirements and writing functional specifications documents for projects including Commission Calculator, Trade Figuration, and Statement Viewer• Worked with QA team to increase efficiency in SIT and UAT process• Increased development capacity from 6 client sites to 10 sites per month (new sites, redesigns, and site conversions to new UI)• Improved interdepartmental relationships and customer satisfaction by working directly with Sales and Product teams to clarify and prioritize client requests and to provide custom solutions to site design issues

• Provided pre-sales implementation support for “Echo” (web based Knowledge Management application) including assessing customer requirements, developing an implementation project plan and product installation• Performed product upgrade installations on customer’s UNIX (Solaris) servers and InfoMation’s UNIX and NT servers• Increased performance of Technical Support team members by documenting internal Support procedures and product information and training new engineers• Improved product quality by performing beta testing and documenting bugs in defect tracking system• Led the Customer Support call tracking software implementation project

Us

• Participated in the re-implementation project for the Client Services call tracking software application and database. • Performed workflow and needs analyses for Customer Support, Development and Marketing• Implemented new product features, devised an upgrade and maintenance strategy, documented procedures, trained users and planned documentation.• Improved project tracking by developing Lotus Notes databases for project tasks and product information

Us

• Provided technical support for Pilot's client/server OLAP products including LightShip, Pilot Decision Support Suite and Pilot Internet Publisher• Resolved customer technical problems by debugging Pilot Basic code (VB compliant), working through client/server ODBC connectivity issues, and reproducing software bugs. Customers included developers, DBA’s, Pilot partners and consultants.• Managed the implementation of a Lotus Notes database of technical support information

• Reduced corporate annual print production costs by $150,000 by researching and planning the implementation and upgrade strategy of Macintosh platform publishing, pre-press, and presentation technology• Analyzed information flow problems and implemented cost effective technology solutions including VAX /PC/Macintosh file sharing and conversion• Acted as a technical liaison between the internal Sales Promotion production department and external print vendors, service bureaus and designers to ensure effective interaction and use of technology

• Resolved multi-platform issues by integrating 70+ node EtherTalk and AppleTalk network into existing PC/VAX network• Improved performance by implementing software upgrades to VAX/Macintosh network (PacerShare, AlisaShare, DEC Pathworks)• Provided technical support by installing, troubleshooting and repairing all PC and Macintosh software and hardware

Boston, Ma, Us

- Provided help desk support to all internal Management Consultants- Held training classes for multiple software applications including word processing, graphics and spreadsheet- Supervised hardware technicians

A.A.S., Electrical Technology

Dhtml/Css, Javascript/Web Publishing

Certificate, C++ Software Development

Jewelry Design And Repair