Providing warm and friendly service to our guests; clear and effective verbal and written communication; software and cloud-computing; data entry, ensuring accuracy of the day's business and billing, researching, analyzing and correcting errors, daily and monthly reporting, loss prevention, information security, risk management, closing out the business day, assisting management in projects as requested, mentoring less experienced employees, taking initiative to solve and/or prevent problems.

Customer Service, Customer Relations, Rooms Management, Front Desk Management

Self-employed as a Licensed Massage Therapist

I served in a variety of roles in my Toastmasters club, including President.

Supported candidates in taking their first steps toward a career in massage by recruiting for the Phoenix School of Holistic Health.

Responsible for supervising and developing a staff of 24, quality control, customer satisfaction, risk management, budgeting and cost control, revenue management, accounts receivable billing and collecting; reduced accounts receivable aging from a high of $229,000 to a low of $79,000 in a three month period through persistent collection efforts, research, analysis, problem-solving and training.