Account Director / Account Manager / Client Support Director / Client Support Manager12+ Years Building Loyal, “Partnership” Client Bases12+ years in a senior position successfully managing accounts, problem solving, coaching clients in the use of software systems to improve productivity, and building highly loyal customer bases. Proven track record for consistently exceeding customer retention targets with a 12-year average of 97%. Well-versed in working with C-level executives and Directors to implement technical solutions and maximize ROI. Impeccable interpersonal skills and possess a gift for nurturing relationships at all levels of client, partner, and internal organizations. Innate aptitude for transforming vendor-client relationships into indispensable partnerships. Areas of expertise include: • Account Management• Client Service & Problem Solving• Software Coaching / Training• Relationship Building• Customer Retention• Product Management• Contract Negotiations / Renewals• Strategy Design & Execution• Sales & Marketing• Change Management• Needs Benefits Analyses• Communications & Presentations