Cathy Hartman Email & Phone Number

Oakland, California, US

• Quickly established a reputation for leading cross functional work teams, and gaining consensus among key stakeholders. Collaborated with leadership and provided change management leadership through shifts in.
• Successfully managed national, cross regional, work group charged with developing a standard Explanation of Benefit (EOB) and Explanation of Payment (EOP) for the new claims processing system. Directed project staff of.
• Workstream Lead responsible for ensuring operational readiness for the Hawaii and Colorado regions. Directed 8 project managers and 35 business representatives.

• Directly responsible for development, support and enhancement of corporate mission critical applications, processing up to 1.2 million claims daily. Manage day to day 18 person operational support team, 2 million.
• Technical representative for several major enterprise and departmental strategic initiatives, many of which resulted in new policies and procedures.
• Recognized for outstanding performance in implementing large, complex, cross-functional initiatives.
• Successfully directed multimillion-dollar projects to meet Blue Cross Blue Shield Association requirements and federal mandates. Managed project staffs up to 100 and collaborated closely with business partners to.
• Key contributor in migrating enterprise level front end applications on to updated architecture utilizing JAVA, J2EE, Unix, DB2, WTX and MQ Series. Increased claims pass rate from 66% to 98%.
• Instrumental in establishing new audit controls and balancing in support of the Statement on Auditing Standards(SAS 70), National Association of Insurance Commissionaires Module Audit Rule (NAIC Mar) and Sarbanes-Oxley.

• Hired to help assemble a new support organization designed to provide single point of contact for audits, resource planning, capacity planning, portfolio management, and project management. Responsible for staff.
• Reduced errors in project estimation system from 75% to 15%, making a strong and immediate impact as an independent consultant at HCSC. Earned role of Supervisor after providing consulting services for 6 months.
• Successfully created a new department to meet the vision of the Executive Director.
• Provided leadership, mentoring, and guidance essential to establishing a cohesive, high performing team.
• Directed development efforts and resource transitions in support of organizational merger involving 2 states.
• Led rollout of new system delivery methodology (SDM). In its first application, the methodology reduced rework by 95%

• Managed large, complex, high value client projects. Client list included HCSC, ABN AMRO, Harris Bank, EDS/Ameritech, First Data Corp and MCI. Established a strong reputation for technical expertise and provided an.
• Provided comprehensive project planning, resource / budget management, and reporting.
• Consistently achieved results that substantially increased throughput with resulting cost reductions in high volume processing units.
• Gained trust of several high profile clients to serve as single point of contact for all project communications, research, cost estimation, enhancements, and 24/7 technical support.
• Recruited back by senior leadership at key client to lead large conversion project.

• Directed and managed projects of varying size and complexity with professionalism, quality and efficiency, consistently meeting all timelines and budget requirements. Served as role model, mentor, and team builder in.
• Provided comprehensive project planning, resource / budget management, and reporting.
• Consistently achieved results that realized cost reductions in high volume processing units.
• Quickly promoted to supervisor, and provided leadership and guidance to 5 development staff in the Human Resources organization

Bethesda, MD, US

• Managed projects of varying size and complexity with professionalism, quality, and efficiency, consistently meeting all timelines and budget requirements. Served as role model, mentor, and trainer in Financial.
• Provided comprehensive project planning, resource / budget management, and reporting.
• Promoted to Supervisor within 5 years and provided leadership and guidance to 8 development staff in the internal financial support areas.
• Chosen for two 2 consecutive internships

B.S., Information Systems/Management

High School Diploma