HIGH-PERFORMING OPERATIONS AND REAL ESTATE MANAGEMENT PROFESSIONALDynamic communicator adept at providing world class solutions and service to internal and external customers at multiple site locations. Consistently recognized for outstanding leadership, property management expertise, and client satisfaction. Train staff on federal and local regulatory requirements and standard operating procedures. Serve as liaison to vendors, legal counsel, corporate support, and community resources. Proficient in Microsoft Word, Excel, PowerPoint, Outlook, Team, Zoom, Kronos, Jenark, Yardi, and Sun Trust Check Scan.PROPERTY MANAGEMENT• Managed 6 property locations with 800 residential units, generating $2.6M in annual revenue, achieving 98% - 100% occupancy rates, and receiving over 90% in customer satisfaction scores• Conduct regular and detailed property inspections, recording deficiencies, executing corrective action plans, and monitoring impact of capital improvements and budget implications SUPERVISION AND TRAINING• Supervised 15 leasing, maintenance, and housekeeping team members, providing training, mentoring, and employee engagement to support professional development and career advancement goals • Support New Hire Onboarding process to ensure required employee documents (applications, I-9s, W-2s, Federal Tax, State Tax, Safety, and Sexual Harassment forms) are completed accurately and timelyCOMPLIANCE AND RISK • Lead internal and external property audits on quarterly and annual schedule to reduce risks and ensure compliance with Fair Housing Act, ADA, Fair Credit Reporting Act, HUD, Section 8, EEO, OSHA, and CDC requirements• Maintain current knowledge of tenant leasing laws, safety protocols, pandemic, and outbreak responses by partnering with government agencies, conducting market research, and collaborating with industry peers PROJECT PLANNING AND COORDINATION• Manage capital expenditure projects ensuring contractors professionally complete tasks on time and within budget• Schedule, plan, and execute Customer Appreciation, Seasonal, Holiday, and Community Outreach events for 500+ participants to maintain customer retention, enhance brand awareness, and generate new sales opportunitiesVENDOR RELATIONS• Oversee vendor relationships and contract agreements to ensure timely responses and quality services for residential unit repairs, construction projects, landscaping, and county utility services • Supervise on-site contractors to ensure scope of work aligns with service level agreements in contracts