Cathy Cooke Email & Phone Number

Kirkland, WA, US

Tulalip, WA

Responsible for the processing and maintenance of benefit programs for multiple enterprise business divisions.*Responsible for data entry and maintenance of team member deductions, health plan billing, and deduction worksheets.*Generate bi-weekly deduction reports. Update deduction worksheets; reconcile variances until report balances perfectly.*Update.

Provide routine and complex administrative support to the Marketing Department:* Oversee administrative support for the Marketing Department, including correspondence, reports, LOI's, NOI's, entertainment and other contracts (advertisement, consulting, player development promotional products), invoices (entertainment, advertisement.

Tulalip, WA

Perform a variety of administrative and technical duties in support of the Human Resources Department. Accurately enter and record any necessary personnel information into the HR Infinium Database from a variety of hard copy forms:* Enter Call In slips to record absences, tardies and related attendance information; work with department and/or team member.

Tulalip, WA

* Monthly enrollment of eligible employees in health/dental/401K plans; enter enrollments, changes, and terminations of coverage into Infinium system, in addition to Providers external websites. Change 401K deferral rate upon request. Update reports with changes (name, department code, status [FT/PT/OC], plan and deductions, Over 26/Under 5 Years Old.

Lynnwood, WA

* File Management - organized filing systems, email, and established file naming conventions* Create and update mitigation/reconstruction estimates in Xactimate; finalize billing and generate invoices via Quickbooks; handle credit card payments* Perform collections process; collected 9 of 10 delinquent accounts within 30 days of my hire, retrieving $25K in.

Marysville, WA

Instrumental in improving teamwork, job activity reporting, developing procedures and maximizing price list line items to improve overall profitability per job by an average of approximately $2,600.* Answer phones, gather customer and emergency service information, schedule appointments, provide relevant information, and update job files as required.*.

Greater Seattle Area

As a project team member, participated in multiple mid-to-large scale technology implementation projects across the U.S., ranging in size from 1 server to 20 servers, 20 to 700 workstations, printers/peripherals and 20 to 100+ end-users, including one new site build-out. Teamed with Corporate Support Groups to manage installations and/or reconfigurations.

Lynnwood, Bothell And Seattle, WA

* Supported multiple business sites with different infrastructure environments and business requirements.* Provided Service Requests/IMAC support, deskside computer hardware/software problem resolution (OS2/Windows platforms), server/network monitoring, tape backup and file restore, network cabling and connectivity troubleshooting. * Subject Matter Expert.

Everett, WA

Outsourced from Solectron to IBM. Same duties as PC Technician 3 (below) with the addition of the following activities:* Responsible for IMAC (Install, Move, Add, Change) coordination for software/hardware upgrades, replacements, and new computers* Asset management (disposition/placement, inventory control/tracking, data maintenance and reporting)*.

Everett, WA

* End-user support - computer hardware/software troubleshooting and problem resolution; printer and peripheral support; identify and correct connectivity issues. Install, configure, update, upgrade and service computers.* M/ERP Fourth Shift support - system status and database availability checks, perform manual system processes, data migration and.

Boise, Idaho Area

* Provided 1st level support with PCs, VAX terminals, printers, peripherals to determine and correct hardware, software, and network connectivity and print queue problems as well as HW/SW installs and configurations, end-user support and instruction.* Used NT Administrator privileges to set up computer names, user accounts, workgroup/domain and network.

Boise, Idaho Area

Assigned to:Idaho State Fish & Games Headquarters MIS/DP Technical Support Department as a Help Desk Coordinator/Computer Operator - *Support Honeywell DPS - system startup/shutdown, manual processes, database availability, remote access interface to IBM host for RJE and file transfers, tape backups, server/network connectivity and PC/Printer support.*.

*Monitored and supported IBM mainframe operations, network, peripherals, tape drives, and printers in support of production and development processing, off-site tape storage and distribution of printed media. Responsible for 1st level problem determination/resolution and escalation if required.* Monitor and support network activity and availability.

A.G.S., General Studies (Business, Project Management)

Activities and Societies: Chartered Student Club and, as President, lead members to organize and manage large cultural event, in less than.

Education record

Extensive college, in-house, vendor, community education and self-study classes for various professional development, human relations.