Cathy Cooke Email & Phone Number

Kirkland, Wa, Us

Tulalip, Wa

Responsible for the processing and maintenance of benefit programs for multiple enterprise business divisions.*Responsible for data entry and maintenance of team member deductions, health plan billing, and deduction worksheets.*Generate bi-weekly deduction reports. Update deduction worksheets; reconcile variances until report balances perfectly.*Update Billing worksheets with team member data and changes to billing rates.*Assist with problems of deductions over/under payments, verifying through payroll record and deduction reports. Offer payment options and schedule payments.*Update and maintain data worksheets with changes (name, department code, status, plan, deductions,and separations).*Research, verify and process enrollment changes in ERP systems (Infinium & MUNIS).*Utilize provider websites for health plan enrollments, terminations, changes and reports. *Responsible for 401k deferral changes and loan data entry updates in ERP deduction module.*Answer team member questions about health plans, coverage and deduction rates, life and optional insurance, 401K retirement savings plan and beneficiary designations.*Assist team members with medical and dental claim questions and billing problems as needed.*Update and maintain SharePoint websites with Benefits documentation, announcements, and informational articles.*Assist with the Wellness Program as well the Team Member Discount Program.*Participate in Open Enrollment enterprise-wide meetings to disseminate benefit plan changes and information to team members as well as assisting them with making their chosen updates.*Benefits Point-of-Contact for multiple ERP systems implementation & support. *Provide Benefits educational presentation in New Hire Orientation meetings.*Work with health & dental insurance representatives, optional insurance and investment companies and multiple vendorsMUNIS & Infinium ERP systems, Microsoft Office (Word, Excel, PowerPoint, Paint, etc.), Adobe Acrobat, SharePoint

Provide routine and complex administrative support to the Marketing Department:* Oversee administrative support for the Marketing Department, including correspondence, reports, LOI's, NOI's, entertainment and other contracts (advertisement, consulting, player development promotional products) , invoices (entertainment, advertisement - TV/Radio/Billboards/Transit/etc., and production), purchase requests, etc.* Prepare contract cover sheets and check orders, submit and track all contracts through Compliance process, deliver to Finance upon completion.* Receive and review all incoming invoices for accuracy, stamp with A/P stamp and add correct GL codes for Finance. Log all invoices, route for signatures and deliver to Accounts Payable.* Maintain spreadsheets of major Marketing expenses, prepare reports upon request.* Maintain up to date appointment calendars and schedule meetings for the Marketing Vice President and other marketing staff members.* Answer and screen calls, route calls to appropriate team members, take messages, and answer routine questions.* Attend Marketing meetings, take notes and distribute information to other team members.* Prepare and process Marketing LOI's (Letter of Intent) and NOI's (Notice of Intent) and maintain record of Approvals.* Order and maintain inventory of all marketing office supplies* Maintain an efficient and organized filing system - both electronic and hard copy.* Develop procedures to ensure office operational efficiency.* Act as a point of contact for vendors, sales representatives and other TRC departments. Greet all Marketing visitors and inform the appropriate marketing staff member of their arrival.* Coordinates all training and travel arrangements for the Marketing team members.

Tulalip, Wa

Perform a variety of administrative and technical duties in support of the Human Resources Department. Accurately enter and record any necessary personnel information into the HR Infinium Database from a variety of hard copy forms:* Enter Call In slips to record absences, tardies and related attendance information; work with department and/or team member to request documentation and resolve issues related to attendance records* Enter, copy, distribute, track, and problem solve issues related to TRC Team Member Attendance (i.e. policy violations)* Enter Corrective Actions - Discussions/Verbal Warnings, Written Warnings, Suspensions, and Dismissals* Verify data (employee and job information), enter, copy, distribute and send out notifications to TGA and appropriate departments of Work Actions - Status Changes, Name Changes, New Hires, Re-hires and Separations (dismissals and resignations); verify rehire eligibility prior to processing Separation paperwork* Work with Central Employment, TGA and/or other departments to problem solve issues related to new/rehired team members and Status Changes* Enter/update job code, job title and other pertinent information related to internal positions; coordinate with Compliance and Finance departments for job description and GL Code information associated with Job Codes* Enter and/or update address/phone updates, check authorizations, and acknowledgement forms* Accept Dr. Notes and documentation from team members as needed; assist team members with HR related questions, direct them to the appropriate personnel as necessary* Utilize report functions in Kronos for timesheets/schedules and Cognos to generate a variety of reports that pull records from the HR Infinium Database. Work with IS to implement updates/changes to HR database* Work with Payroll to run updates in Infinium for company wide Cost Of Living Adjustment and Minimum Wage increases.* Log and distribute incoming mail; log and process Certified Mailings

Tulalip, Wa

* Monthly enrollment of eligible employees in health/dental/401K plans; enter enrollments, changes, and terminations of coverage into Infinium system, in addition to Providers external websites. Change 401K deferral rate upon request. Update reports with changes (name, department code, status [FT/PT/OC], plan and deductions, Over 26/Under 5 Years Old updates and separations).* Update worksheet with new employee data; track distribution of benefits enrollment packets, enrollment dates, and receipt of health cards. * Update Billing spreadsheets with new employees, changes to billing rates and terminated employees. * Generate bi-weekly deductions reports. Update Deductions worksheets; reconcile variances until report balances perfectly. Assist with problems of deductions under/over payments, verifying through payroll records and deductions reports. Offer payment options and schedule payments.* Monitor employee minimum hours worked as required by policy; determine eligibility for benefits; send correspondence to communicate eligibility requirements and/or termination of benefits. Answer any questions related to eligibility for benefits.* Work with Providers to resolve questions regarding benefits eligibility, enrollment issues, reporting issues, form design, or other problems related to policy, procedure or processes.* Answer questions about plans, coverage and deduction rates, life and optional insurance and beneficiary designations. Assist with claim or billing questions and problems. Work with Providers to investigate and resolve billing problems.* Using barcode labeling, scan team member records into DataMagine imaging system.* Create/update procedures; forms, flyers, form letters, and other documents. Update Benefits webpage on SharePoint Intranet website, add/update documents, flyers, and images.* Assist with coordinating and preparing Wellness Program; updating and distribution of the Employee Discount Program; and updating the Benefits display boards.

Lynnwood, Wa

* File Management - organized filing systems, email, and established file naming conventions* Create and update mitigation/reconstruction estimates in Xactimate; finalize billing and generate invoices via Quickbooks; handle credit card payments* Perform collections process; collected 9 of 10 delinquent accounts within 30 days of my hire, retrieving $25K in past due payments; keep all other accounts current* Create operational forms, documentation and procedures for Mitigation, Reconstruction, and Marketing as well as an Accident Prevention Program as required by L&I* Verify and gather business documentation from subcontractors – proof of license & insurance, W-9 information; provide Resellers Certificate to subcontractors* Liaison to Worksource for job posting and candidate referrals; formalized job description; reviewed resumes; selected and interviewed potential candidates* Assisted to update business documentation – license, insurance, resellers certificate, L&I information* Submitted business information to Search Engine Optimization (SEO) websites; updated company website (via Profusion backend edit functions)* Applied for Preferred Provider status and/or Referral Network Programs with 30 major insurance companies* Created Marketing script, letters and contact lists; advertised services on internet classifieds and public works websites* Prepare reports, correspondence, and other documents using Word, Excel & Quickbooks. Perform general office duties such as purchasing supplies.** NOTE: Most of the activities above were accomplished within the first 30 days of my hire and then continued with operational activities and improvements while working just 8-24 hours per week.

Marysville, Wa

Instrumental in improving teamwork, job activity reporting, developing procedures and maximizing price list line items to improve overall profitability per job by an average of approximately $2,600.* Answer phones, gather customer and emergency service information, schedule appointments, provide relevant information, and update job files as required.* Prepared work orders, estimates and billing documentation related to water/fire mitigation including labor items, equipment rental and other specialty activities. * Worked with certified mitigation technicians, insurance adjusters, and subcontractors to formulate estimates, track activities and costs, resolve issues, and make adjustments to estimates.* Utilized MS-Office applications, proprietary software and Xactimate for preparing estimates using industry and insurance company specific policies and price lists.* Scheduled crew members and subcontractors to customer jobs and arranged for equipment/storage rentals as required.* Recruited Office Assistants and provided training. Assigned work priorities directly to other employees; monitored work load to ensure Service Level Agreements were met.* Point of contact for reviewing and distributing corporate bulletins, customer policy and procedure changes.* Ensured correct invoices and compliant job file documentation which reduced collection issues.Certification: IICRC Water Damage Restoration, scored 95% Customer Service - dealt with customers in a variety of emergency situations which required ability to be compassionate while quickly assessing urgency for service.Negotiation Skills - worked with vendors, subcontractors and insurance adjusters on regular basis to secure services and/or negotiate job costs.Organizational Skills - challenged with prioritizing emergency services, and balancing documentation and billing processes as well as corporate policy and procedure changes to ensure highest level of customer service, productivity, and profitability.

Greater Seattle Area

As a project team member, participated in multiple mid-to-large scale technology implementation projects across the U.S., ranging in size from 1 server to 20 servers, 20 to 700 workstations, printers/peripherals and 20 to 100+ end-users, including one new site build-out. Teamed with Corporate Support Groups to manage installations and/or reconfigurations (adds, moves, changes, removal).Worked independently and as part of a project team to coordinate various tasks such as project initiation, planning, meetings, status reports, documentation, scheduling, implementation activities, managing resources and coordinating with contract vendors for services utilizing basic project management methodology.Make travel arrangements - coordinate, schedule, set itineraries, flights, hotel, vehicle rental and other logistical accommodationsUtilize MS Office - Word, Excel, PowerPoint, Outlook, Project, Access and SharePoint to manage or share project information, activities, status updates and meetings.* Liaison and point of contact between business units and Corporate Support Groups - facilitated strong cross-functional communication with all team members to translate business and technology requirements into an easily understood format* Analyzed the needs of business units for systems/technology requirements to support the business and assisted to develop a technology solution proposal* Procured hardware and software, initiated system and user setup with technology groups; directed the implementation of functional system requirements* Oversaw systems implementation and, as a Subject Matter Expert (Consumer Lending Systems), provided technical support and troubleshooting expertise* Tested/certified the integrity of the technology to ensure that business requirements were met; and performed user acceptance testing*Administered general technology and facilities equipment requests (computer accessories, hardware, software, network accounts and access, office equipment)

Lynnwood, Bothell And Seattle, Wa

* Supported multiple business sites with different infrastructure environments and business requirements.* Provided Service Requests/IMAC support, deskside computer hardware/software problem resolution (OS2/Windows platforms), server/network monitoring, tape backup and file restore, network cabling and connectivity troubleshooting. * Subject Matter Expert for Consumer Lending Systems Visual Banker/OS2 and Windows platform.* Provided onsite assistance to 2nd level server/network support teams for outage activities - problem determination, information gathering/dissemination, engaged appropriate resources and provided hardware interaction for immediate resolution.* Provided guidance to site managers and/or project analysts for a variety of technical support measures such as infrastructure upgrades, installations and service requests. Developed strong, supportive team relationships with service delivery counterparts, vendors and customer contacts. Produced significant results with proactive utilization of team partners, resources, information and contacts to expedite support and streamline service.*LAN Audit/Resdesign - Initiated project for site clean-up of outdated, unused computer hardware and decommission of Token Ring network equipment. Provided site inventory, asset information, network audit and customer impact assessment. (Lynnwood HLC) * Participated in onsite technology projects for WinXP deployment, Banking Workstation deployments (1 to 30 units). Provided assistance and information beginning with site requirements through to the final testing.* Participated in WaMu/IBM Team Integration Summit – a multi-site, cross-functional team formed to develop a progressive plan for customer service improvements throughout the WaMu environment. Reviewed procedural processes to develop process improvements, expedite support, streamline service, and improve the quality, value and operational efficiency of support teams to ensure high customer satisfaction.

Everett, Wa

Outsourced from Solectron to IBM. Same duties as PC Technician 3 (below) with the addition of the following activities:* Responsible for IMAC (Install, Move, Add, Change) coordination for software/hardware upgrades, replacements, and new computers* Asset management (disposition/placement, inventory control/tracking, data maintenance and reporting)* Software/hardware procurement (purchase/lease) and warranty issues* Deskside procedural documentation.* Completed IMAC project (200+ computers) ahead of schedule despite delays due to incomplete order shipments and other workload demands. Involved organizing, tracking, scheduling and coordinating with team members and customers.Provided daily computer room system monitoring, performed manual system processes, data migration and file backup activities for M/ERP and Payroll systems in addition to providing deskside technical support.

Everett, Wa

* End-user support - computer hardware/software troubleshooting and problem resolution; printer and peripheral support; identify and correct connectivity issues. Install, configure, update, upgrade and service computers.* M/ERP Fourth Shift support - system status and database availability checks, perform manual system processes, data migration and end-user support.* KRONOS Payroll/Timekeeping - perform manual system processes, monitor and support system applications, functions, reports and equipment. * Server/network monitoring, daily database and file backup activities.* Set up and manage the helpdesk service function using HelpSTAR application. Reviewed problem reports and work requests to balance and distribute workload among department staff.* Project support – operating system, hardware/software upgrades, installs and configuration updates. Performed inventory, established hardware requirements, and user acceptance testing. Technical support role during facilities move to new site. * Procure computers, replacement parts, software and accessories, and printer supplies. Manage computer resource allocations. Created Critical Spare Parts Inventory to reduce down-time.* Manage the acquisition process for PCs, printers, software, verify system/hardware requirements, get quotes and track installation commitments* Provided support for Development projects and user training * Environment included NT/Novell network, multiple Server/OS platforms (W95, W98, NT, Exchange), Unix, Microsoft Office, Fourth Shift, SQL, Kronos and specialty applications and legacy programs.* Participated in 5S Principles implementation and audits.Society of the Rose Award, 1997 - recognition of special contributions to the success of Solectron WashingtonMBNQA Recognition Award, 1998 - for outstanding contribution toward total quality workmanship

Boise, Idaho Area

* Provided 1st level support with PCs, VAX terminals, printers, peripherals to determine and correct hardware, software, and network connectivity and print queue problems as well as HW/SW installs and configurations, end-user support and instruction.* Used NT Administrator privileges to set up computer names, user accounts, workgroup/domain and network settings. Resolve connectivity issues and password problems.* Distribute problem or system information (via ACD), dispatched service requests, developed and maintained documentation, procedures and resources.* Backup for AT&T Call Management and ACD systems support; maintained and distributed daily, weekly and monthly reports using Excel (worksheets, graphics, charts and tables)* Organized responsibilities and established guidelines which helped to improve emergency response, customer service and support operations.* Developed presentations for learning forums to increase customer awareness of common technical issues, and co-created manual and training class as Project Lead for Clarify helpdesk and call center application.Other Accomplishments:* Developed and presented learning forum on Network Printer Setup for end-users* Organized responsibilities for Support Center On-Call * Created proposal for Support Center Development Plan* Co-presented learning forum on MPC Mail (E-Mail) for end-user training* Contributed to Support Center Training Manual* Managed Support Center Library Resources* Peer Interviewing as Helpdesk grew from 3 to 10 techsHardware/Software: Microsoft Windows (3.X, W95, WFW, NT), MS-DOS, MS Office (Word, Excel, Access, PowerPoint, Outlook), Novell NetWare, NWClient, NetManage Chameleon, NETVMS, TELNET, WRQ-Reflections, Clarify, AT&T CMS/ACD, Symon LED Notification System, Netscape, VAX Mail and Calendar Manager, VAX EVE and EDT Text Editors, Visio, ProComm, Cimbridge, Adobe Illustrator, CorelDraw, Oracle and numerous other applications, custom programs or in-house developed programs.

Boise, Idaho Area

Assigned to:Idaho State Fish & Games Headquarters MIS/DP Technical Support Department as a Help Desk Coordinator/Computer Operator - *Support Honeywell DPS - system startup/shutdown, manual processes, database availability, remote access interface to IBM host for RJE and file transfers, tape backups, server/network connectivity and PC/Printer support.* Support WAN/LAN Banyan Vines network environment, DOS, MS Windows 3.1 OS, WordPerfect, Lotus123, Freelance, Harvard Graphics, DBase, and Lotus Notes email.* Data entry of various reports and information into mainframe database system. Assist with supervision of temporary data entry crews, organizing job duties, assigning work and training. Hewlett Packard Printer Software Quality Assurance Division as a Software Test Process Support Technician - * Assisted Firmware Technicians with testing to verify interactive printer operations, and compliance with language and hardware specifications.* Test printer software, 1st level defect isolation and diagnosis - identify and solve test software, hardware, communication, configuration and process problems.* Responsible for test setup and execution, initial evaluation of test results, record test information, and provide feedback on product quality. Used several types of custom hardware and software to test printers.

*Monitored and supported IBM mainframe operations, network, peripherals, tape drives, and printers in support of production and development processing, off-site tape storage and distribution of printed media. Responsible for 1st level problem determination/resolution and escalation if required.* Monitor and support network activity and availability, diagnose and correct problems with modems, controllers, terminals, printers and applications. *Oversaw computer room activities, provided technical and operational guidance, training and assistance.* Created and maintained operational documentation and procedures.* Backup for Computer Operations Supervisor, Network and Helpdesk Operations.Hardware/Software: MVS/XA-ESA, JES2, JCL, RJE (Remote Job Entry), TSO, CICS Omegamon, MVS Omegamon, SDSF, VTAM, Network Control Functions (NCF), Help Desk Functions, CA Scheduler (UCC7), Tape Management System (TMS), MVS REXX, Outboard Console Facility (OCF), NetView, CadCam, DOS, RBase, VAX, IBM Mainframe* Disaster Recovery team member - active participant in successful offsite (Newark, NJ) simulated disaster emergency recovery test.* Lead for Automated Operations project - organized, researched, tested software, scheduled and lead meetings. Participated in the design and coding of automated procedures using MVS REXX.* Facilities Emergency Procedures Video project team member - wrote procedures, story line and scripts, proofread and edited.Training: * Various PC and Mainframe applications (some noted above) as well as Structured Programming Review, Extended Relational Analysis. * Hardware/Software and technical support, mainframe operations.* Interpersonal and professional skills, supervision and management, work simplification and productivity, and problem solving techniques.* Managing Computer Projects, Facilitation Skills for Project Managers

A.G.S., General Studies (Business, Project Management)

Activities and Societies: Chartered Student Club and, as President, lead members to organize and manage large cultural event, in less than.

Education record

Extensive college, in-house, vendor, community education and self-study classes for various professional development, human relations.