Cathy Holladay, Pmp, Csm, Itil Email & Phone Number

United States

• Provide Program & Project oversight, manage projects, establish priorities and roadmaps, and develop standards in accordance with client needs.
• Manage client IT Mergers & Acquisitions Program roadmap and Integration activities for newly acquired companies, including change management, infrastructure integration, and project delivery leadership.
• Conduct pre-close IT due diligence for large-scale M&A targets.
• Manage multiple client portfolios for newly acquired companies to standardize network infrastructure footprint.
• Evaluate technology use and needs and recommended improvements, such as hardware and software upgrades and options available through other vendors or cloud solutions, including participating in RFPs.
• Consult with Business teams and IT management, vendors, end users, and technicians to assess computing needs, system requirements, and adhere to Cybersecurity & Compliance standards.

Houston, Texas Area

• Responsible for management of IT Global Service Desk, Global administration of PCs and Mobile devices used across the company and all Global Messaging and Collaboration tools including Exchange Email, Skype/Lync, and.
• Direct and lead daily operations of organization to establish priorities, develop standards, define and meet SLAs/KPIs.
• Consult with business and IT users, management, vendors, and technicians to assess computing needs, system requirements, and adhere to compliance standards.
• Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades and options available through other vendors or cloud solutions.
• Manage budgets including internal and contract resource costs, hardware and software expenditures, vendor management, and consulting fees.
• Coach onshore and offshore global teams with outstanding professionalism.

Houston, Texas Area

• Provide direction for SharePoint strategy and planning, site analysis/design and taxonomy, and business process automation.
• Planned and implemented redesigned company intranet portal on SharePoint 2010 to facilitate streamlined communications and optimize reach of transformational directives throughout the company.
• Planned and managed upgrade of 600 GB SharePoint farm from SharePoint 2007 to 2010
• Project management/delivery of eBusiness software development initiatives.
• Refine program and project management activities through process improvement.
• Define scope, milestones, and deliverables with stakeholders to ensure delivery of: an improved user experience and business revenue and sales growth objectives through enhancing eCommerce capabilities.

Houston, Texas Area

• Maintain and prioritize Portfolio Roadmap for eCommerce stores and Call Centers in partnership with stakeholders
• Develop, refine, and provide forecast estimations on roadmap candidates to stakeholders
• Mentor PM Teams and peer PMO Teams in terms of documentation, processes, tool sets, metrics, and best practices
• Create long-term application strategy by building internal solution road maps to define how applications will support current and future business processes.
• Provide training and demonstrations of system functionality and capabilities to stakeholders
• Project management/delivery of assigned eBusiness software development initiatives.

Bachelor’S Of Arts Bana, Business Analysis, Management Information Systems

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