Cathy Gonzalez Email & Phone Number

Lancaster, Pennsylvania, United States

Lancaster County, Pennsylvania, United States

Lancaster, Pennsylvania Area

- Created a database specifically designed to streamline the gift card ordering process, which allows us to provide quick turnaround times for our customers, as well as the ability to custom design reports tailored for the needs of each client. - Created an inventory tracking system to monitor inventory use and reorder levels. - Administers a CRM database that enables us to match partner needs with client opportunities, as well as manage email and outbound calling campaigns. - Analyzes sales data to track trends provide feedback for programs.

- Queried databases that held billing, facility assignment, data services and video services info for all territories. - Analyzed customer information for new service implementations, churn tracking, market penetration, and overall revenue/expense profiles. This often required creating databases to bring info from the diverse data sources together in order to present a total picture for a customer or region.- Conducted online research and analyzed market information to identify new or upgraded service locations, as well as competitors in the target areas.- Presented information in ways easily understood by everyone from Engineering to Financial Administration.- Created monthly expense and revenue reports for several product lines. Reports illustrated monthly margins, as well as actual vs. budget trends for the current year. Also queried Pillar and Oracle systems and created ad hoc reports as needed.- Edited and wrote the company newsletter, ad copy, customer manuals, website text, and company reports.- Maintained a schedule of all customer cutovers to D&E services.- Created and maintained a database of all contracts. Created various standard and ad hoc reports to ascertain market penetration, contract profitability, customer contacts, etc.- Created and maintained a database for all CLEC expenses including customer leased facilities and Verizon collocations. Expense database was linked to the customer database to provide a revenue and expense profile for each customer.

- Assisted the Department Director and Contract Specialists in organizing and completing special projects such as creating RFPs.- Researched pricing proposals for services based on Medicare fee schedules for the service and RVUs for location. Contracts were done on a case basis (examples: burn care, cardiac care, transplants), procedure basis (examples: primary care, dermatology procedures), or per diem basis (example: ER coverage). - Prepared charts, spreadsheets and reports to assist Contract Specialists in presenting information to physicians, medical administrators, and coding/billing specialists in a format that would be readily understood by all parties.- Supported the contracted Affiliated Provider Networks in Kaiser Permanente expansion markets in the Coachella Valley and western Ventura. - Established processes for claims processing and communication between Kaiser Permanente and the Affiliated Provider Networks.- Trained and supervised staff responsible for processing referrals and claims for the panel of affiliated providers. Assured that payments were paid according to the capitated agreements in place for affiliated providers.- Responsible for providing the medical record and electronic clinical interface between Kaiser Permanente and the affiliated providers.- Maintained the affiliated provider database used to provide material to member marketing and communications with respect to the quarterly provider directory. - Credentialed all contracted providers in the Southern California region.- Provided contract information to other Kaiser departments as requested.

- Distributed monthly reports to Medical Group Administrators, Financial Managers and Department Administrators.- Maintained data files for both departments.- Prepared reports, charts and binders for presentations.

- Registered students into classes.- Collected, input and distributed grades to students and faculty.- Maintained student data files and transcripts.

- Compiled information from all departments and formulated the schedule of class offerings each semester.- Processed student class requests using a weighted registration program.- Assigned classrooms taking into consideration class size, special teaching requirements (i.e., lab, music rooms, etc.) and special access needs.- Collected and processed student grades. Generated the grade reports for professors and students.- Generated ad hoc reports from the college mainframe. Conducted research projects for various academic and administrative departments using ad hoc reports and hard copy archived information.- Primary contact person for both faculty and students regarding policy, procedure and statistical information.

Ba, English Literature

Education record