Helping our clients through their mortgage journey .

Administration, Customer Service, Information services. Originally on a telephone helpline now working in bill payments.

Working both behind the counter and in the front office offering help to customers when posting different mail items. Cashiering and ensuring the till balances at the end of each day. Processing of bills, car tax, passports and other transactions over the counterHelping generate sales leads by discussing appropriate products and services and ensuring great customer service feedback scores by providing an excellent customer service experience.

Senior Customer Service Officer Working in a variety of busy and demanding branches developing many interchangeable customer service skills in a fast paced, ever changing workplace. Included working on the counter, on a reception desk, in the banking hall and behind the scenes in the back office. Cashier/ Counter Manager Worked in several branches of varying size and location ensuring branch counter was accurate, efficient and controlled.Service Quality AdviserResponsibility in a City Centre branch for improving the quality of service for branch customers. Helped to move the Customer Satisfaction Score from 75% to 96%.Improved complaint resolution and satisfaction by dealing with complaints in a timely, pleasant and effective manner. Used investigative skills in order to ensure a fair outcome for all customer complaints.Led by example and via competitions and coaching to encourage a similar passion for customer service in branch teams. Branch Counter Manager/CashierHeld counter positions in several busy and demanding branches of varying sizes. Trustworthy with good attention to detail, accurate and reliable and with an excellent cash balancing record. Consistently achieved 100% scores in control and compliance.Took responsibility as a counter manager for cash control, cash management and security. Included coaching and supporting junior staff to enhance the team performance.