Cathy Cass-Kraai Email & Phone Number

Kansas City Metropolitan Area

Working with customers is a passion of mine. I provide first level support to customers logging questions and challenges, in order to assess the best method for LogicShark to respond. I am in charge of continually evolving the support workflows, logging processes, and problem tracking. I am also in charge of post action follow ups and surveys of customers both to escalate any unresolved issues and to help with continual improvement of the support experience.

Overland Park, Kansas, United States

Owner/Manager of a retail contract post office. I handled all the day to day management aspects of the business including bookkeeping and payroll, employee scheduling and management, customer service, and general needs of the retail store. In addition, I established the procedures for sales, packing, custom boxing and shipping, customer service, and management of customer postal boxes. The store was closed due to the pandemic lock down and an unsustainable amount of retail traffic.

Co-founder in charge of office management.