Cathy Cass-Kraai

Cathy Cass-Kraai Email and Phone Number

Manager of Customer Support at LogicShark, LLC @ LogicShark, LLC
lenexa, kansas, united states
Cathy Cass-Kraai's Location
Overland Park, Kansas, United States, United States
About Cathy Cass-Kraai

Cathy Cass-Kraai is a Manager of Customer Support at LogicShark, LLC at LogicShark, LLC.

Cathy Cass-Kraai's Current Company Details
LogicShark, LLC

Logicshark, Llc

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Manager of Customer Support at LogicShark, LLC
lenexa, kansas, united states
Website:
logicshark.com
Employees:
4
Cathy Cass-Kraai Work Experience Details
  • Logicshark, Llc
    Manager Of Customer Support
    Logicshark, Llc Jun 2021 - Present
    Kansas City Metropolitan Area
    Working with customers is a passion of mine. I provide first level support to customers logging questions and challenges, in order to assess the best method for LogicShark to respond. I am in charge of continually evolving the support workflows, logging processes, and problem tracking. I am also in charge of post action follow ups and surveys of customers both to escalate any unresolved issues and to help with continual improvement of the support experience.
  • Mail Service Etc., Inc.
    Owner/Manager
    Mail Service Etc., Inc. Mar 2014 - Mar 2020
    Overland Park, Kansas, United States
    Owner/Manager of a retail contract post office. I handled all the day to day management aspects of the business including bookkeeping and payroll, employee scheduling and management, customer service, and general needs of the retail store. In addition, I established the procedures for sales, packing, custom boxing and shipping, customer service, and management of customer postal boxes. The store was closed due to the pandemic lock down and an unsustainable amount of retail traffic.
  • Kraai Consulting, Llc
    Managing Partner
    Kraai Consulting, Llc Feb 2006 - Aug 2011
    Co-founder in charge of office management.

Frequently Asked Questions about Cathy Cass-Kraai

What company does Cathy Cass-Kraai work for?

Cathy Cass-Kraai works for Logicshark, Llc

What is Cathy Cass-Kraai's role at the current company?

Cathy Cass-Kraai's current role is Manager of Customer Support at LogicShark, LLC.

Who are Cathy Cass-Kraai's colleagues?

Cathy Cass-Kraai's colleagues are Kitty Barrett-Kraai.

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