Cathy Lacek Email & Phone Number

A detailed oriented Operations Analyst with a focus on sales operations and support. Subject matter expert and lead support of customer master data and account planning. Professional communication skills, dependable, punctual work habits, well respected, organized, and demonstrated ability to manage confidential and sensitive information. Critical thinker to save time, increase productivity, and get to a solution. Specialized in all Federal Government, Federal Government, system integrators, partners, and telecommunication related accounts and operations. Strengths include:

Listed skills include Microsoft Access, Microsoft Excel, Microsoft Office, Account Planning, and 15 others.

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  Process And Capabilities Analyst Ii

  Hewlett-Packard

  2000 - 2015 - Washington D.C. Metro Area

  Detailed Work Experience:• Led team of analysts for Federal Government customer data and process implementation.• Provided consulting to business operation, and sales management in account planning activities• Researched, reviewed, and tracked customer master data for alignment, legal definition, merger and acquisition activity, and to resolve conflicts of alignments. Review of two million records each year.• Created MS Access database for customer review, ad-hoc reporting, account planning and strategy. • Wrote documentation and developed procedures for customer review and account planning• Work with and provided approval to business leads, cross functional team members and management on inquiries, planning, changes, and resolution of conflicts.• Performed testing of new mainframe databases and web tools. Work on the development of new products and corresponded with team leads on how Federal customer base with its’ unique rules can be included.• Provided details of accounts for Federal startup and case management in SalesForce.com.

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  Prince George'S Community College