• Managed 70% of the company's key accounts, processed orders, provided customer support, and managed projects. • Coordinated with supply chain vendors and corporate headquarters in Switzerland to expedite spare parts deliveries and optimise global inventory management. • Participated in trade exhibitions and networked at industry events to enhance customer relationships and satisfaction. • Developed training materials for systems SOP and collaborated with the IT team to enhance operational process efficiency.

• Passed 6 internal assessments, taking on increased responsibilities across diverse roles, including reception, cooking, and customer service.• Utilised 5 languages to engage with a wide range of customers, significantly improving their overall experience and earning consistent positive feedback from customers and colleagues. • Efficiently completed daily tasks while mentoring and training new employees, contributing to smooth operations and a more cohesive team environment.

• Planned a picnic event that achieved all KPIs, attracting over 1,300 guests and a 15% increase in monthly selling rates. • Contributed to various trade shows and marketing events, comfortable talking to customers to build brand recognition and collect customer feedback. • Responsible for contacting suppliers, inviting journalists and key opinion leaders, and risk managing the event site.