Cathy Tucker Email & Phone Number

Vernon, BC

Responsible to advise leadership in the planning, design, implementation and administration of benefits and pension programs for Tolko's Canadian operations and expanding American employee base. This includes group benefits (health, dental, insurances); disability progams; defined benefit and defined contribution pension plans; and wellness initiatives. I.

Auckland, New Zealand

Responsible for the delivery of total rewards and broad based remuneration services to clients across the Northern Region of New Zealand.

Vernon, BC

Responsible for directing the planning, design, implementation and administration of payroll, compensation and benefit programs to ensure Tolko attracts, retains and engages the talent needed to meet its objectives and maintain a competitive position in the marketplace.Develop strategies to provide compensation and benefit programs that are competitive.

Burnaby, BC

• Responsible for leading Human Resources team in delivery of recruitment, job evaluation, and wellness programming for company of 700 employees (550 union and 150 exempt).
• Led process review for recruitment function, resulting in savings of $80,000 annually through reduced use of recruitment agencies.
• Partnered with union representatives and external consultants to implement new job evaluation program and processes, resulting in improved transparency and accuracy of program, including reduction in appeals. Received.
• Led joint Health and Wellness Committee programming for Company, resulting in 30% participation rate in events, fairs and wellness challenges.

Burnaby, BC

• Responsible for leading department of 3 Managers and 50 client service employees to deliver all aspects of client service for advertisers and users of print and online directory advertising in Western Canada.
• Maintained excellent employee morale through two corporate acquisitions (December 2004 and May 2005).
• Maintained excellent service levels (75% of all calls answered within 30 seconds) despite significant increases in call volumes due to several client impacting corporate restructures and changes.
• Led the Client Services Department in all aspects of the integration effort between Eastern and Western Canada, from process and system implementation, to integration of corporate cultures.
• Implemented the following initiatives over 18 months within the Client Services Department: new reward and recognition program; new coaching and performance management measures; new schedules and shifts; a new.
• Partnered with Sales and Operations to identify areas of improvement for claims reduction. Implemented several initiatives within Client Services that resulted in a 25% reduction in claims from 2005 to 2006 - a $1.8.

Burnaby, BC

• Responsible for establishing a new department in the company whose mandate was to lead an end-to-end review of the Company’s core business processes, from product development through sales contact through contract.
• Performed needs assessment and developed an 18-month project plan for review of core processes within Company. Four core business processes reviews completed with significant improvements to customer interfaces and.
• Led review of the core operating system, developed recommendations for improvements to functionality, developed plan for user acceptance testing of next version of the system, which was deployed May 2005, with minimal.
• Key member of the Corporate Projects Steering Committee, which approved all capital funding and human resource allocation to corporate projects.

Calgary, AB

• Relocated by SuperPages to Calgary, AB to lead Human Resources function in provinces of Alberta and Ontario, after acquisition of Telus Advertising Services. Provided strategic Human Resources support for 250 unionized.
• Introduced competency-based recruitment, recognition, compensation and performance management programs in both provinces within 6 months.
• Advised Executive on post-acquisition corporate culture initiatives.
• Ensured smooth transition of all payroll, benefits and HR records for 600 employees from Telus to SuperPages.

Burnaby, BC

• Responsible for supporting VP Sales in implementation of sales strategies to drive growth in revenue, customer satisfaction and employee satisfaction.
• Designed and implemented new commission and bonus plans for all Sales Representatives, District Sales Managers, and Division Managers.
• Received Individual Award of Excellence for Critical Thinking Competency.
• Received Team Award of Excellence for Market Focus Competency.
• Represented SuperPages as Canada’s representative in Verizon Information Services Individual Award of Excellence. Received Silver Medal as Finalist for Leadership.

Burnaby, BC

• Responsible for design and implementation of competency-based Human Resources programs, including recruitment and selection, reward and recognition, position profiles, compensation, and performance management. Provided.
• Key member of Rewards Strategy Team that developed and implemented new compensation program: Career Banding, Bonus Plan, and improvements to existing Market Pricing Strategy.
• Keynote Speaker for B.C. Human Resource Management Association’s Recognition Strategies Workshop.
• Developed and delivered several training programs, including: three day training session on management skills and customer service skills for Directories Philippines Corporation (100 participants in Manila.

• Responsible for creating and maintaining high levels of productivity, morale and quality within the branch. Contributed to growth and profitability of unit through close control of expenses and monitoring of effective.
• Attained 15% improvement in overall Client Satisfaction and 30% improvement in Employee Satisfaction during 1997 as measured by quarterly customer and staff surveys. Created and implemented action plans to address gaps.
• Achieved 15% growth in average business volumes and 10% growth in income during 1997 through effective team management of sales referral program and business building initiatives.
• Effectively managed controllable expenses to within budget, and reduced expenses in several categories. Discretionary part time staffing budget managed to below plan during 1997. Losses from internal error and fraud.
• Received Area Team Award of Excellence for notable contributions made to the other nine branches in the Burnaby/New Westminster Area.