Cathy Roberts Email & Phone Number

Portland, Oregon Metropolitan Area

Manage Occupancy and Compliance of a portfolio of residential buildings in the heart of Downtown Portland through effective coordination of approved applicants and available units. Navigating mixed supports, such as Coordinated Access, PSH and Section 8 processes and criteria, all in the same units. Reach prospective applicants from waitlists and schedule intake appointments via postal mail, email and telephone. Meet with clients to aid them in completing the intake… Show more Manage Occupancy and Compliance of a portfolio of residential buildings in the heart of Downtown Portland through effective coordination of approved applicants and available units. Navigating mixed supports, such as Coordinated Access, PSH and Section 8 processes and criteria, all in the same units. Reach prospective applicants from waitlists and schedule intake appointments via postal mail, email and telephone. Meet with clients to aid them in completing the intake process, usually in my office, but also at different community locations. Our clients are often higher acuity, so this process looks a little different at CCC than it does in other Occupancy & Compliance positions. We’re involved in each step of the process. Tracking and Advocating with Home Forward and our referral partners to keep move-in processes on track. Schedule and track all new-move in activity, ensuring inspections are on track and up-to-date, apartments are turned resident-ready. Prepare all move-in documents including residential leases, and section 8 paperwork. Process all recertifications in a timely manner. Post tenant and subsidy rent payments, security deposits, and other revenue items in Property Management Database. Adhere to all state and federal privacy and security regulations applicable to the program, and to CCC policies and agreements regarding confidentiality, privacy, and security. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC Compliance Department, as well as to your supervisor or their designee. Show less

Portland, Oregon Metropolitan Area

Answered Section 8 Hotline Auto-pushed calls via headset.Assisted Callers with Section 8 Application process. Supported a team of 16 Rent Assistance Service Coordinators. - Created and distributed mail on behalf of RASC's. - Sent out appropriate forms as requested by RASC's or their clients.- Received mail for all RASC's and scanned into their emails several times daily. - Edited, Printed, and processed all outgoing mail for RASC's. - Logged all received and… Show more Answered Section 8 Hotline Auto-pushed calls via headset.Assisted Callers with Section 8 Application process. Supported a team of 16 Rent Assistance Service Coordinators. - Created and distributed mail on behalf of RASC's. - Sent out appropriate forms as requested by RASC's or their clients.- Received mail for all RASC's and scanned into their emails several times daily. - Edited, Printed, and processed all outgoing mail for RASC's. - Logged all received and completed documents to eRecords System.- Software Used in this Position- Microsoft: Azure, Outlook, Teams, Word.- Multiple versions of Yardi including Voyager.Adobe Pro Utilized the Following Protected Databases HUD: EIV System Income Validation Tool (IVT)State of Oregon: ONE Eligibility System & Oregon Employment Department Database. Show less

Austell, Georgia, United States

I was hired to rebrand and monetize a hotel that was occupied mostly by families sharing 1 or 2 beds in single rooms so that the hotel could be sold.Additionally, I made it my own personal mission to connect guests to community resources leading to permanent housing solutions and food stability.- Hired and led a team of maintenance personnel, a groundskeeper, room attendants, front desk staff, and laundry attendants.- Processed all new-hire paperwork, trained, and… Show more I was hired to rebrand and monetize a hotel that was occupied mostly by families sharing 1 or 2 beds in single rooms so that the hotel could be sold.Additionally, I made it my own personal mission to connect guests to community resources leading to permanent housing solutions and food stability.- Hired and led a team of maintenance personnel, a groundskeeper, room attendants, front desk staff, and laundry attendants.- Processed all new-hire paperwork, trained, and scheduled every new employee.- Filed appropriate identity documents with government agencies.- Contracted and facilitated plumbing repairs, system flush & pipe replacements.- Facilitated moving guests to different rooms to accommodate maintenance and rehabilitation.- Handled escalated customer service complaints.- Negotiated and approved payment agreements considering current budget constraints.I used the following in the day-to-day operation of the hotel:- QuickBooks- Dropbox- Adobe- Microsoft Excel, Access, and Word.- Google Workspace apps such as Google Drive, Calendar, Sheets, Forms, Gmail, Keep and Docs.- Adobe Creative Cloud Products such as Acrobat Pro and Photoshop.- Constant Contact- Proprietary Tenant Tracking Software- Digital Lock SystemSocial Media PresenceI Created, managed, and maintained all social media content and communication largely using the following resources:- Canva- Calendly- Adobe Lightroom & Premiere Pro- HootSuite- Meta BusinessAdditional Personally Identified Responsibilities included:- Identified long-term housing resources such as "Hotel to Home" & "Must Ministries".- Cultured relationships with key personnel at Social Service Organizations. - Proposed, designed, implemented, and maintained a rewards program for guests to earn payments toward their future electric bill.- Facilitated move-outs by connecting guests to community resources. Show less

Tillamook, Or

- - Write on a plethora of topics, such as Landlord Tenant Law, Customer Service, Travel, Casinos and Gambling, Bitcoin, Online Dating, Affiliate Marketing, Search Engine Optimization, and Business Development.- - Provide clients with real-time access to work using Google Documents as my writing platform. - - Upload all finished work to Dropbox via Microsoft Word and PDF documents. - - Format work for Wordpress, including links and images and the use of SEO plugins such… Show more - - Write on a plethora of topics, such as Landlord Tenant Law, Customer Service, Travel, Casinos and Gambling, Bitcoin, Online Dating, Affiliate Marketing, Search Engine Optimization, and Business Development.- - Provide clients with real-time access to work using Google Documents as my writing platform. - - Upload all finished work to Dropbox via Microsoft Word and PDF documents. - - Format work for Wordpress, including links and images and the use of SEO plugins such as Yoast. - - Write copy for online sales sites, creating original eye-catching product descriptions, usage guides, and information. - - Keyword Development using long tail keyword strategy.- - Take photographs as requested by clients. - - Adhere to deadlines. - - Business Development, Relationship Development and Marketing. - - Tracking and Subcontracting orders of 1000 or more articles at one time. Show less

Portland, Oregon Area

- - Build trip itineraries for groups of clients including car rental, before cruise stay, cruise and all cruise preferences, parking, flights, and after cruise stay. - - Creating travel itineraries for groups of 60+ people.

Portland, Oregon Area

- - Evaluate customer experiences at retail stores, banks, casinos, hotels, golf courses, amusement parks, restaurants and most commonly, apartment communities.- - Note condition of properties and facility maintenance.- - Summarize experience with attention given to any possible Fair Housing infractions or incidents that could be misunderstood as such. - - Provide property management companies and other clients with very detailed reports of all site visits and employee… Show more - - Evaluate customer experiences at retail stores, banks, casinos, hotels, golf courses, amusement parks, restaurants and most commonly, apartment communities.- - Note condition of properties and facility maintenance.- - Summarize experience with attention given to any possible Fair Housing infractions or incidents that could be misunderstood as such. - - Provide property management companies and other clients with very detailed reports of all site visits and employee interactions.- - Network building, and monitoring several websites for new opportunities.Strict adherence to deadlines. Show less

Beaverton Oregon

- - Ordering Medical Documents - - Medical Record Research- - Creation of Plaintiff Fact Sheets.- - Three hour interviews with plaintiffs over the telephone. - - Candid discussion of very personal topics. - - Hipaa Compliance.- - Developed Quality Control process.

Portland, Oregon Area

Business Development- - Met with prospective vacation rental home owners face to face, and signed contracts with them for the management of their properties.- - Earned top tier bonus every single month. - - Telephone Lead Development- - Closed appointments with long-distance owners entirely over the telephone and via messages and emails.- - Built fast relationships with home owners over the telephone to schedule appointments and get contracts signed. Reservation… Show more Business Development- - Met with prospective vacation rental home owners face to face, and signed contracts with them for the management of their properties.- - Earned top tier bonus every single month. - - Telephone Lead Development- - Closed appointments with long-distance owners entirely over the telephone and via messages and emails.- - Built fast relationships with home owners over the telephone to schedule appointments and get contracts signed. Reservation Agent: - - Creating a peaceful home office work environment conducive to high levels of performance, closing sales and customer privacy. - - Closing sales, and offering clients products and services that would enhance or protect their vacation experience. - - Explaining terms of service - - Handling escalation phone calls Show less

Global

I began Cathy “LadyHoldem” Roberts Enterprises in 2010 as one writer, writing freelance articles for clients all over the globe. As the demand for my work grew, I began to build a team of writers that serviced 100’s of clients located in the United States, Syria, Malta, Gibraltar, and just all over the globe. I tracked contact with all clients and prospects, and built a strong brand in the gambling content arena.I managed very large web-based projects, often coordinating the production… Show more I began Cathy “LadyHoldem” Roberts Enterprises in 2010 as one writer, writing freelance articles for clients all over the globe. As the demand for my work grew, I began to build a team of writers that serviced 100’s of clients located in the United States, Syria, Malta, Gibraltar, and just all over the globe. I tracked contact with all clients and prospects, and built a strong brand in the gambling content arena.I managed very large web-based projects, often coordinating the production of 10,000 article orders from clients. I supervised several subcontractors, and preformed every aspect of operating and managing a profitable business that was ran nearly 100% online. Show less

Portland, Oregon Area

I worked in the Development and Marketing and Fundraising Office.

Portland, Oregon Area

I built 4flush.com from the ground up. I tracked every call to every prospective advertiser. I still have relationships with affiliate managers, affiliate’s and media buyers as a result of this venture. . 4Flush.com sold for $26,000 in about 2012 and still flourishes today as an international news source in the gambling arena.

Portland, Oregon Area

As a consolidator of international airfares, and an agent for Premier Gateway I ARC-appointed travel agents discounted airfares on major U.S. and foreign-flag carriers to worldwide destinations.My position included building relationships with travel agents, earning both their trust and loyalty, and remaining worthy of both.

Virtual

I managed a chat room in an online bingo hall. My position included moderating chat comments, answering questions, helping new guests, and encouraging spending with the use of fun in chat games. I also gave away a percentage based allotment of 'Bingo Bucks' each day as prizes for the chat games that I created using ANSI art and other creative tools.

Portland, Oregon Area

I was fully responsible for managing a property that had monthly revenue of $15,500.This included marketing the property, managing 3 employees, and representing the company's interests wherever the property was concerned. I handled all of the properties court appearances, without legal council, including every type of eviction or law suit.

Portland, Oregon Area

Accepted and Processed Rental ApplicationsRan and Reviewed eQuifax credit filesCollected Rents Distributed Legal Documents as Pursuant to Law

Certificate, International Travel And Travel Marketing

Activities and Societies: Honor Role Graduate International travel and tourism management.

Associate Of Business, Business And Marketing

Business Management and Marketing