Cathy Mccown Email and Phone Number

Manage team of Product Managers who oversee F5 buying programs, serving over 23K customers across 170+ countries. Managed complex product rollouts, including integrating products from seven acquisitions, including SaaS and Managed Services.

Expanded Flex Consumption Buying Program to include customer rights to use packaged software on F5 hardware. Collaborated with sales and finance to build a total cost of ownership modeling tool. Leveraged customer insights to optimize user journeys and enhance customer experience.

Onboarded as the Product Manager of the Flex Consumption Program, growing the program portfolio from ~30 SKUs to over 300 SKUs in two years. Worked closely with cross-functional teams to address internal and customer pain points.

Led the Product, Model, and Quoting project within the Digital Transformation Program. Participated in the RFP process for a new Subscription Management and Billing application. Facilitated requirements elicitation and documentation for the quote-to-cash process.

Led the implementation of Oracle CPQ Cloud for Sales/IT. Facilitated requirements elicitation and documentation for the configure, price, quote process. Developed end-to-end test scripts for user acceptance testing.

Managed backlog of Salesforce.com (SFDC) release work for the worldwide sales organization. Lead BA on planning project to select new Sales Configurator tool (Oracle CPQ Cloud).

Led strategic project management processes and managed Salesforce customization projects. Developed training programs for end users and managed HR vendors.

Led system rollouts at Customer Fulfillment Centers and supported process design for Oracle modules. Analyzed warehouse processes for efficiency improvement.

Tested application interfaces and conducted integration tests for supply chain systems. Developed and delivered training for plant employees on manufacturing and warehouse management systems.