Contact me at catherine.mcdonnell@northridgegroup.comThe Northridge Group is a management consulting firm specializing in Customer Experience, Quality Monitoring, and Business Transformation. Northridge provides professional services to Fortune 200 companies in healthcare, telecom, financial services, and transportation, as well as to federal and state government agencies.During my career I have gained broad business management experience, working for and with Fortune 100 companies. I have been responsible for key management functions including marketing, program implementation, client relationships, product development, licensing, delivery, and compliance.I have over 15 years of direct marketing expertise across insurance, financial services, manufacturing and publishing -- from strategy and planning to tactical implementation for various channels, including customer relationship management.My broad skill set includes matrix management of support areas, cross-functional team facilitation, client account and vendor management, resource allocation, and project prioritization to maximize bottom-line return.
Listed skills include Business Growth Strategies, Direct Marketing, Direct Response, Relationship Management, and 19 others.