Cathy Michael Email & Phone Number

St. John Hospital & Medical Center

Office CoordinatorProvided customer service to all new and former patients, overseeing enrollment into Diabetes Education Program.• Ensured payments recorded in an accurate and timely manner by effectively entering charges into HBO billing system.• Assisted in keeping management informed by coordinating with site coordinator with compiling quarterly and yearly statistics.• Ensured smooth office operations by effectively maintaining appointment schedule for 5-person office.• Registered and processed new and former patient charts, ensuring proper paperwork and identification placed in each chart.• Recorded, transcribed and published monthly staff meeting minutes, making it easy for staff members to recall follow-up assignments.Senior Administrative Assistant Provided senior level administrative support to 2 Vice Presidents and Service Excellence team. Created correspondence, spreadsheets and presentations using Microsoft Office suite.• Organized day-to-day work for Vice Presidents by coordinating management meetings and travel commitments.• Coordinated and attended off-site Service Excellence training sessions, ensuring success of training sessions.

Fraser, Mi

Provided executive level support to divisional Vice President and General Manager and 4 direct reports. Supported Plant Manager, 5 direct reports and plant personnel. Calendar management, coordinated travel arrangements and processed travel expense reports. Created correspondence, spreadsheets and presentations using Microsoft Office software.• Coordinated internal and external leadership team meetings and prepared meeting minutes.• Recognized for discretely handling confidential information by coordinating stock award information and processing confidential paperwork.• Assisted Group Controller in gathering financial information to balance monthly budget.• Researched and coordinated successful company outings / plant events, keeping within the budget provided.• Prepared / revised documentation on internal intranet using Microsoft Front Page. This information kept all employees informed of QS-9000 policy changes.• Provided purchasing support on MRO related items, which included keeping inventory of supply closet.• Served as QS-9000 internal auditor and performed yearly audits as required.

St. John Hospital & Medical Center

Provided executive level support to Vice President of Community Health. Created correspondence, spreadsheets and presentations using Microsoft Office software. Organized day-to-day work for Vice President by coordinating management meetings and travel commitments.

Certificate Of Completion - Administrative Assistant Program, 48 Credit Hours Towards Associate Degree -- General Business

High School Diploma