Cathy M. Email & Phone Number

New York, Us

Support Smart Parking project creating data-focused, frictionless parking experience for 9 parking facilities at large international airport.Implement OBS, EV, valet, multi-level product offerings, world class PGS maximizing efficiency and client revenue all under single platform.Establish KPIs to monitor and improve guest experience, revenue, and costs.Produce client dashboard for visibility to transactions and revenue along with KPI results.Collaborate and coordinate effective workshops with vendors and partners to achieve desired results within target dates.Coordinate database migration to AWS cloud.Spearhead development of CMDB and Service Now rules for 5 diverse partners to optimize visibility to system performance.

Managed teams directly responsible for administering general HR functions including onboarding, payroll support, and employee relations for over 200 retail clients and 10K contingent employees nationwide. Monitored troubleshooting activities to prevent escalations. Drove consistencies, commitment and performance to support clients in contingent staffing needs. Ensured compliance to federal and state wage and hour laws to mitigate risks and exposure.Periodically analyzed all time-keeping systems and background check vendors for continued efficiency and service levels.

Chicago, Il, Us

Supported 6 catering operations in a variety of areas to include Payroll; IT development/support; Customer Service /menu costing for 20+ airline and retail accounts; continuous improvement; regulatory compliance (FDA, HACCP, USDA, CBP, TSA); employee safety; and operational start-ups.Executed strategic overnight catering facility move/expansion, overseeing workforce planning/recruiting/training, kitchen equipment procurement, technology infrastructure needs and move logistics. Tripled size and scope of previous facility. Added 450 people, 90K square feet and increased production by 3K daily meals. Outperformed previous industry moves with 0.03 errors. Led a team of 100+ across US to ensure compliance to TSA, USDA, FDA, OSHA, CBP regulations and support lean initiatives as well as adoption of new/enhanced software platforms. Drove standardization across operations and shared best practices to reduce delays and customer complaints.Created benchmarking program to encourage competition and drive adoption of best practices.

Chicago, Il, Us

Supervised and mentored team of Continuous Improvement engineers and managers that supported Lean projects in 6 catering operations. Primary focus was productivity improvements/ cost reductions while supporting quality results. Created and conducted Lean training for all levels to enhance sustainability of process transformations. Established and implemented systems to conduct regulatory and compliance audits.

Chicago, Il, Us

Supported 7 catering operations in lean projects to drive continuous improvement and provided operational assistance during start-ups. Created and conducted training guidance on KPI measurement tools to enhance understanding.Developed, designed and executed acceptance test plans for ASI time/attendance system.Translated business requirements into functional specs for time reporting system.Led user acceptance training to validate upgrades and repairs.Ensure that the necessary discussions happened with stakeholders; served as a point of contact between the team members.Collaborated with team members to ensure that project progress and issues were recorded properly

Chicago, Il, Us

Responsible for operational execution of the HR strategy through day to day recruiting, employee relations, training, compensation, occupational health/safety, benefits, compliance to federal and state regulations.