Cathy Mcdonald Email & Phone Number

Columbia, Maryland, Us

Andover, Ma, Ma, Us

 ERP Business System Analyst/Design Project Plans and Management Pre/Post Sales Consulting  Software demonstrations / Webinars Research 3rd Party solutions Software implementations and migrations/upgrades Setup/Data integrations / manipulation/Prototypes Develop detailed Project documentation and daily updates on project status Design/develop integrations using Integration Manager (migrations and 3rd party links) Provide effective and efficient training to customers Provide Report Writing services (FRx, smartlists, excel) Research high level problems to provide resolutions, second level/escalated support to customers Interact with Senior and other Staff members to ensure projects stay on schedule and are performed in a manner that meets the groups image and expectations

 Post Sales Consulting / System Analyst/Design Project Management Software demonstrations / Webinars Software implementations and migrations/upgradeso Installationo Setupo Data integrations / manipulationo Prototypes Design and develop integrations using Integration Manager Provide effective and efficient training to customers Provide Report Writing services (FRx, smartlists) Research high level problems to provide resolutions, second level/escalated support to customers Interact with other Staff members to ensure projects stay on schedule and are performed in a manner that meets the groups image and expectations Provide detailed documentation regarding Projects and daily updates on status

 Manage Customer needs Perform needs analysis/consultations Project management Perform software demonstrations Software implementations and migrations/upgrades Design and develop integrations using Integration Manager Provide effective and efficient training to customers and staff Provide Report Writing services (FRx, VQ, IQ, RW) Third Party Vendor mediator for software modifications Prepare and maintain checklists, site documentation, training materials, and white papers Research high level problems to provide resolutions, second level/escalated support to customers Maintain software updates and in-house applications Create new efficient project management procedures and review, and enhance current procedures Assist with future growth efforts Interact with other Staff members to ensure projects stay on schedule and are performed in a manner that meets the groups image and expectations Discuss and assist in staff meeting their goals Provide objectives and targets to staff

FEB 1998 – AUG 1999 TRAINING MANAGER Design, Develop, Implement and Deliver On-Site / In-House Training Courses / Coursework On-Site Consultations / Demonstrations / Software Upgrades Pre-Sales Technical / Application Support Departmental Scheduling Design / Implement alternative Training Centers Product QANOV. 1991 - FEB. 1998 TECHNICAL SUPPORT Rep / MANAGER (5 years) Manage staff and statistics of Telephony Technical Support Staff Implement effective and efficient means of providing High Quality Support Handle elevated situations / Customer Service – Satisfaction Liaison between R&D, Product Managers, QA, Sales, Marketing, VAR Channel and CEO Product: design, test, qualification and validation Debug, source code (MF COBOL, RM COBOL)  Support, develop and implement training, on site and telephone support of 26+ modules and two separate product lines under Windows NT, WIN95/98, MS Windows 3.11, Novell, and UNIX. Trade show demos, internal configuration management, documentation, and technical documentation Design develop and delivered printer and network configuration guides Designed and implemented several internal processes to reach the maximum performance levels within the department - from logging calls to tracking high priority problems.