Cathy Rhodes Email & Phone Number

Stokesdale, Nc

Manage daily operations of the REO Reverse Mortgage portfolio of 1600 assets. Increase effeciencies and reduce loss risk with continual process improvement and system enhancement.Consistantly meet and exceed client goals, increasing sales and reducing loss exposure. Build team with quality hiring practices.Well informed and practiced with HUD guidelines as related to Reverse Mortgages.

Atlanta, Ga

Team Lead for Loss Mitigation DepartmentResponsible for dissecting, standardizing and streamlining all processes and proceduresEnsure working within Freddie Mac, Fannie Mae, HUD, and VA guidelinesWorking with other departments within the firm to improve interdepartmental proceduresCorresponding with clients and in client systems to ensure Loss Mitigation flows properly and timelyResponsible for client Score Cards for Loss MitigationPerform daily, weekly, monthly audits to confirm in complianceProficient with Excel, Word, Adhoc reporting, and VisioApproving employee, time cards, PTO, and completing quarterly/yearly reviewsResponsible for all attaining all key indicators for the department

Contracted to work at Wachovia as a Business Analyst converting accounts from FDR/ACLS to Fidelity's MSP system. -Partner with Business SME’s to create detail requirement deliverables and Business Rules-Identify and develop Use Cases based on Business Requirements-Participate in all “offline” work group team reviews

Contracted to write default related procedures for Reverse Mortgages

Temporary One Year Assignment.-Independent office working remotely-Reconciled Bankruptcy payment ledgers-Consistently attained or exceeded weekly goals

Foreclosure QC Manager - Assistant Vice President-Supervised daily operations of the Foreclosure Department consisting of over 2,000 active loans for both forward and reverse mortgages on the MSP Servicing Platform. -Responsible for managing and overseeing all external audits-Reviewed and implemented procedures to follow HUD, VA, FNMA, FHLMC and client guidelines. -Worked as Business Analyst enhancing systems and procedures to improve processes for HUD, VA, FNMA and FHLMC loans.-Utilized various Quality Assurance and QC/Exception reporting to identify failures and implement procedural changes to correct deficiencies. -Investigated potential losses to determine possible means of recovery and/or prevention. -Worked closely with Fannie Mae and HUD to establish appropriate servicing guidelines on Reverse Mortgage products.Client Relationship Manager - Assistant Vice President