• Reiki, Chakra Balancing and Sound Healing

• Developed and implemented in-store business plan and within a year turned the location from a bottom performer into a top tier in the competitive Southern Ontario district• Recruited, hired, trained and mentored management team as well as sales and seasonal staff, promoting multiple staff into management positions throughout the district• Achieved high sales in 2020 despite mall traffic declining by focusing on excellence customer service • Assisted other store managers within district in regards to managerial support duties and training• Minimized shrinkage by implementing a highly effective loss prevention model• Management of multiple in-store promotional events (i.e. fashion shows) producing highest sales for events in the district

• Built store into one of the top-performing locations within the company by stressing customer service excellence, exceptional product knowledge, positive customer interaction/consultation• Recruited and trained all new staff for both management and sales roles

• Coordination of resources to ensure efficient and stable sales results (weekly, monthly and quarterly)• Worked closely with sales staff to maximize customer sales consultations for increase sales opportunities• Leveraged custom-jewelry events to promote opportunity of customers to build/create unique jewelry pieces• Worked closely with mall management to promote events and promotional specials to increase traffic

• Management of business operations of four high volume retail stores within the Zale group, responsible for multiple locations at highest volumes stores in Toronto• Recruited, trained and coached both sales and management staff for entire district • Accurately forecasted annual, quarterly and monthly revenue in order to allocate budget and cut costs• Development of specific strategic sales plans to ensure revenue growth in all company’s products• Assisted sales personnel in establishing personal contact and rapport with top echelon decision-makers• Collaborated with regional manager to develop sales strategies to improve market share in all product lines

• Implemented successful marketing, training and sales strategies which increased traffic, sales and conversions• Leveraged underperforming premium product into key sales driver—a strategy then used company-wide• Successfully coached/mentored several sales staff into in-store managerial support staff or for other locations

• Manager of Eaton Centre location as well as providing auxiliary management of multiple locations• Travelled across GTA and Alberta training new store managers/sales staff and set-up business operations of underperforming locations