Shayna Maidel - HannaFrenchie - Cabaret! Ms. Sowerberry - Oliver!Bebe - A Chorus LineCathy has most recently played Hanna in Two of Us Production of A Shayna Maidel. She also played Frenchie in Cabaret, Mrs. Sowerberry in Oliver! and Bebe in A Chorus Line. She also played Mrs. Sowerberry at Brookehills Playhouse in Wellsburg, WV, where she did summer productions including Madi to Order, Neil Simon's Fools, and Moon Over Buffalo. She had several roles with Town Players of Pittsfield, most notably Maggie in Lend Me A Tenor, and as a Board Member for three years. Her play Girl Scout Cookies and Soy Milk was produced by Town Players and directed by the late Kevin Wixsom.At Ohio Northern University, she played Alice Lieber in The Small Assassin and worked as a stage manager for Freed Center Productions Carmen and The Guest Lecturer. The Guest Lecturer toured to St. Andrews, England.

Intercept Group – Austin, TXNovember 2021 – April 2022Business Analyst at American Heart Association (Fundraising Technology)• Evaluated system deliverables to ensure their freedom from defects and maintained quality standards of the organization• Wrote and executed functional test scripts and coordinate with quality assurance analysts for system integration testing

• Part of the Program Office for a major Compliance Transformation program, providing executive reporting and Board updates including leading regularly scheduled project team meetings, preparing meeting summaries, facilitating meetings to resolve project issues, and preparing clear and concise status reports• Evaluating, recommending and implementing changes to complex business processes including governance and program wide reporting to deliver a consistent process and supporting infrastructure to capture all appropriate Compliance and Risk Transformation deliverables• Ensuring quality assurance of project deliverables and project evidence

• Key leadership to team responsible for design, testing and implementation of inventory, condition state and compliance data (cradle to grave/ end-to-end asset management cycle) software to record state owned and maintained assets with ability to distill objectives into tangible key results and milestones• Designed and built SharePoint application to manage, document, and report progress for individual deliverables and facilitate clear communication between business partners, vendors and IT technical teams and provided metrics-based transparency for dynamic decision-making• Managed day-to-day business interaction and expectations for multiple or large-scale projects while continually seeking and capitalizing upon opportunities to increase stakeholder satisfaction and deepen those relationships• Invested in team members at all levels embracing technical skills & training, creating training materials and mentoring program, leadership skills, coaching & development, through an apprenticeship/mentoring culture and leading by example

Projects:Reworked Business PlansConducted interviews, consultations, document analysis, site visits, business processes, tasks and work flows to create context diagrams, “as is” and “to be”, process and data modelsNew Product LaunchFacilitate surveys, interviews and observation for market research for new market segment and new product launches

Fundraising Software Management ProgramProject Management for Major Donor Software (Salesforce CRM) from initiation to close: Created iterative progessive project plan including scope, schedule, and budget. Led cross functional project team meetings, prepared meeting summaries, facilitated meetings to resolve project issues, prepared status reports, presented project status briefings to organizational C-Level leadership. Completed stakeholder analysis, scope analysis & management. Collected functional & nonfunctional requirements, requirements traceability matrix, process analysis, context diagram, “as is” and “to be” diagrams. Reviewed vendor & product research and assessments. Created and monitored budget. Developed quality management plan. Managed implementation activities and support. Project Management upgrade to In-house developed Donation Tracking System Upgrade (Portal): Created project plan including scope, schedule, and budget. Generated stakeholder analysis, scope analysis, functional specifications documentation, requirements traceability matrix and data models. Created test scripts. Project Management upgrade to In-house developed Call Campaign Software (Call Tracking): Created SSDLC project plan including scope, schedule, and budget. Evaluated vendor proposals. Ensured the system meets their requirements, that proper documentation has been provided and that users have been sufficiently trained in the use of the new system.Project Management for conversion of In-house developed Donation Tracking System (Portal) to DonorPerfect with third-party implementation partner. Created project plan including scope, schedule, and budget. Created SDLC project plan including scope, schedule, and budget. Led cross functional project team meetings, prepared meeting summaries, facilitated meetings to resolve project issues, prepared status reports, presented project status briefings to organizational C-Level leadership.

Projects: Daily Processes and Communications ImprovementCompleted requirements gathering through interviewing, brainstorming, and analyzing existing documents to design daily process and address operational inefficiencies; Created templates and instruction manuals for best practicesTraining Process RedesignRe-engineered training process; Coordinated new training process for largest group of new staff and for cross-training for across organizational departments; Created training validation tests for all aspects of workConference Room Booking & Preparation Process ImprovementConducted stakeholder analysis and business analysis plan for conference room booking and preparation process; Documented project scope and requirements; Facilitated meetings to determine and validate stakeholder and business needs; Designed and implemented system process improvement; Developed testing plans and proceduresSoftware UpgradeProvided support and interpretation of business and project documentation to hotel executive for conversion to two new software programs from DOS-based program; Created financial audit system for use with new software systems