Catia Basilico Email & Phone Number

Gallarate, Lombardia, Italia

Gallarate - Va

I have the responsibility to ensure that the needs of customers are being satisfied. My aim is to provide excellent customer service and to promote this idea throughout the organisation. I have an excellent organizational skills and the ability to prioritise tasks.I work in order to:• satisfy customers' requirements and exceed their expectations if possible.• providing help and advice to customers using our organisation's products or services;• communicating… Show more I have the responsibility to ensure that the needs of customers are being satisfied. My aim is to provide excellent customer service and to promote this idea throughout the organisation. I have an excellent organizational skills and the ability to prioritise tasks.I work in order to:• satisfy customers' requirements and exceed their expectations if possible.• providing help and advice to customers using our organisation's products or services;• communicating courteously with customers by telephone, email, letter and face to face;• handling customer complaints• training staff to deliver a high standard of customer service• producing written information for customers, often involving use of computer packages/software;• Keep in contact with technical and commercial teams, with logistic warehouse, production planners, credit department. Show less

Via Marsala 38D- Gallarate - Va

Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.Serve as liaison between customer support team, management and customer to improve customer service and business productivity.Analyze customer complaints and provide appropriate corrective actions.Assist directly or route customers to the appropriate personnel for assistance.Ensure customer satisfaction by meeting customer needs in courteous and timely manner.Track… Show more Ensure to provide excellent customer service through phone, e-mail, chat, etc. in timely and accurate manner.Serve as liaison between customer support team, management and customer to improve customer service and business productivity.Analyze customer complaints and provide appropriate corrective actions.Assist directly or route customers to the appropriate personnel for assistance.Ensure customer satisfaction by meeting customer needs in courteous and timely manner.Track, follow-up and resolve customer’s outstanding issues in a timely fashion.Develop customer service programs in order to provide outstanding service.Prepare documentation and reports on routine customer correspondence for future reference purpose.Develop and maintain in-depth product knowledge.Communicate customer feedback to technical and marketing teams in order to develop processes for better-serving customers.Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends. Show less

Busto Arsizio - Va - Italia

Via Pirelli, 18 - Milano - Italy

Gillette Group Italy

Team leader customer service GDO.Coordinating 7 people.Responsible for order to cash process for some of the most important customers in GDO Channel (Carrefour Group, Esselunga, Auchan, Metro...).Directly interacting with commercial and marketing department, with logistic warehouse, credit and collection dept, Demand planning dept.On timely basis visiting trade customers.

Mariano Comense

Cabiate