Catia Catu Email & Phone Number

Salt Lake City, Utah, United States

● Design and own end-to-end dissemination of unprecedented newsletter for Utah Immunization Program reaching over 9,000 Utah immunization provider participants. Collaborate with multiple departments to gather key content for audience and stakeholders. ● Website manager for the Utah Immunization Program website: create content utilizing existing templates, SEO best practices, and brand DHHS guidelines. Via WordPress and plugins, track and update website pages, links, and new features.● Design public facing communication pieces: flyers, standard operating procedures, USIIS application guides and instructional for USIIS users and stakeholders. ● Translate technical writing to accessible verbiage/content. ● Collaborate with team of developers to monitor and organize workload via JIRA boards. ● Spanish translator and interpreter for Utah Immunization Program materials: flyers, guides, public facing written content, and stakeholder communication pieces.

Utah, United States

● Devised multiple efficient and time saving programs to include: squadron battle rhythm (agenda) into four weeks. Dispersing pertinent information based on need to know timelines. Impact: agenda restructuring, reduced time/manpower hours over 50 percent. Utilized Microsoft programs such as PowerPoint and excel to display pertinent data.● Drafted/edited/reviewed document templates for routing in and out of unit. Quality control of all forms, applying group standardized Tongue and Quill formatting when needed. Reviewed for correct data/codes/PII (Personal Identifiable information) and usage of accurate Air Force forms. Cross referenced utilizing resources such as Air Force Instruction (AFI) and internal group and squadron● Analyzed wide variety of data to include: data review (ie alpha rosters, AFIs, and memorandums), mitigate data interpretation within unit, identify issues in data set, and ability to use different programs (MyEval, DCPDS (Defense System Civilian Data System, DHMRSi (Defense Human Resource System Internet) to disseminate results. Showcase via variety of reports, charts, and other operating systems.● Conducted research on necessitated changes and requests Air Force wide or internal. Exercise independent initiative in approach to proposed projects.● Awarded First Quarter, Civilian Category Winner at squadron (unit) level (Award time: January – March 2022)

Utah, United States

● Communication liaison within Midtown Community Health Center (MTCHC) and agencies such as: Primary Children’s Hospital, University of Utah, Shriners Hospital, McKay Dee, Ogden Regional, and any clinical facility that partnered with MTCHC. for specialty care.● Independently Initiated, coordinated, and finalized referrals for entire clinic.● Designed recall system of chronically ill patients, and tracking of quality data for health plans via excel. Lead advisement of status of all referrals via multiple communication software.● Collaborated with chief operations officer to establish quality measures for various reporting requirements. Integrating, interpreted, and reviewed wide variety of data (medical reports, insurance policies, and billing).● Led management of Christmas Box House Project with MTCHC. Prepared medical history retrieval and scheduling in specific formatted time slots to aide in tracking of data.● April 2020: Partnered with MTCHC Pharmacy to analyze data on patient access to medication. No contact due to COVID-19 was established. Devised and launched drive through and hand off system that opened access to patient medication retrieval and pick up.● Active member of Super Heroes Invested in Engagement, Leadership, and Development (SHIELD). Worked with committee to develop and ideas that created engagement within staff. Developed activities that educated and provided a fun atmosphere for physical and mental well-being.

Ramstein Air Base, Rhineland-Palatinate, Germany

● Data review of specialty care referrals for appropriateness, covered benefits and accuracy, maintaining and tracking referrals (electronically and on paper), and requesting/tracking medical reports from Host Nation providers and Health Artifact and Image Management Solutions (HAIMS).● Coordinating referral management functions, ensuring team members received needed information in a timely and efficient manner to facilitate continuity of patient care.● Actively involved with other team members in providing, assessing and improving a wide variety of customer services and relations, and assisted in management of all forms of communication between beneficiaries, team members, internal staff and providers, network, host providers, and ancillary health care workers.● Issued medical consultation and administrative support for the Medical Treatment Facility (MTF) staff and beneficiaries (Tricare patients).

Ramstein Air Base, Rhineland-Palatinate, Germany

• Observed medical treatment facility (MTF) Standard Operating Procedures (SOPs) toprovide administrative support services to include: receive, greet, and inform patients,visitors, and hospital personnel. Provided accurate responses in a friendly, courteous,and concerned manner. • Issued administrative support services related to the processing of medical boards andefficient operation of the department. Operating services included: word processing,photocopying, facsimile transmissions, telephone management and communicationwith patients and providers, appointment scheduling for the department, verification ofpatient’s identifying and demographic information, distribution of administrativematerials, and internal mail. • Effectively used Composite Healthcare System (CHCS), the Armed Forces HealthLongitudinal Technology Applications (AHLTA), and various other databases in supportof patient care and to satisfy administrative requirements. • Organized and led clerical and patient contact services for Medical Evaluation Board(MEB) staff, patients, and Physical Evaluation Board (PEB) Liaison Officer (PEBLO). Assisted the MEB Department at the MTF to achieve its Integrated Disability Evaluation System (IDES) goals and objectives by briefing patient on timelines and protocol. Contributed to timely processing of active and reserve component service member case records through IDES. • Arranged orderly patient appointment schedules, accommodated patient timelyappointments, created courtesy reminders of scheduled appointments to notifypatients.• Issued and in detail explained appropriate paperwork for follow-up appointments, postofficer counseling, and suitability screenings. • Led tracking and report system of boards processed through

Ramstein Air Base, Rhineland-Palatinate, Germany

• Led and organized hiring event for multiple NAF Facilities across installation. Qualified positions on NAFjobs.org using position description and NAF Employee Regulations and Air Force Manual (AFMAN).• Appointed list of qualified applicants for appropriate facility managers.• Scheduled and tracked appointments with selectees to review and sign to Position• Requirement Document (PRD) and Standard Core Personnel Documents (SCPDs).• Initiated profiles and assisted selectees in set and population of NAF Electronic• Questionnaire for Electronic Processing (eQip, federal background check).• Processed and guided employees through final hire-on signatures and swear-in of position.• Guided hired personnel to resources for state and federal questions in regards to W4• information.• Created and coded appropriately required actions for employees in the Defense CivilianPersonnel Data System (DCPDS), such as: person/position build, appointment, change ofemployment status, promotions, reassignments, change of dependency and/or insurance adjustments.• Daily organization to ensure that all documents were in order and current in employeeOfficial Personnel Folder (OPF). Consolidated and finalized information from files and documents for department’s use.

Bachelor Of Arts - Ba, English Language And Literature, General

Activities and Societies: Magna Cum LaudeMajor emphasis: English Literature and Technical Writing Minor: Spanish with a certificate.

Associate Of Science - As, Health Science

Activities and Societies: Honors